Summary
Overview
Work History
Education
Skills
Awards, Groups, Committees
Timeline
Generic

Julie Hilleshiem

Oak Creek,WI

Summary

PROFESSIONAL OBJECTIVE Versatile Managing Director with proven abilities across all levels of organizational management. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Talented in developing efficient systems and improving staff morale and customer service. Proven leader with significant background in promoting and aligning company values and mission and developing tactical plans to meet strategic goals.

Overview

37
37
years of professional experience

Work History

12-1900

12-1900
12-1900
06.2024 - Current
12-1900

Broker Associate

Premier Point Realty - 2/25 to Present, BEX Realty - 2/24 to 2/25
Milwaukee, WI
02.2024 - Current
  • Facilitate buyer and seller transactions by providing expert market analysis and property insights for repeat and referral clients.

Broker/Sales Manager

Xcel Realty/MPI Property Management
Milwaukee, WI
03.2015 - 02.2024
  • Between 2015 and 2020, increased property management units by 50%.
  • Lead transition of new management and assist in daily operations.
  • Develop marketing plans and materials for securing new business. Perform rental and sales market analyses. Valuate investment properties. Educate clients on market conditions. Show properties.
  • Assess readiness and stage properties for market. Make recommendations for increasing market value to owners.
  • Negotiate and complete offers to purchase and listing agreements. Exceed expectations of buyers and sellers of real estate.

Sales Associate

Various Real Estate Brokers & Builders
Madison, Milwaukee, WI
01.2004 - 04.2020

Korndoerfer Homes - New Home Hostess 2016-2020

Milwaukee Apartment Finders - Leasing Specialist 2014-2015

The Rosemont Group - Real Estate Consultant 2010-2014

Keller Williams Realty - Real Estate Consultant 2006-2008

Gorman and Co. Real Estate - New Home Specialist 2004-2006

Brookstone Homes - New Home Specialist 2004

  • Generate leads for sales. Develop marketing plans, conduct searches and market analyses, and educate clients on market conditions. Make recommendations to increase market value to owners. Prepare and stage properties for market. Update buyers on construction progress.
  • Complete listing paperwork, offers to purchase, and negotiate on behalf of clients. Exceed buyer's and seller's expectations during sales process.

Hospital Director

Emergency Clinic for Animals
Madison, WI
08.2004 - 02.2006
  • Effectively build cohesive team throughout departments that improved clients’ experiences and hospital growth through increase in teamwork, job satisfaction, and morale of staff.
  • Dramatically improve client relations through revisions in procedures related to client communication, treatment cost estimates, and charges for services. Client complaints regarding charges decreased by 85%.
  • Recruit, train, supervise, and review 26 nursing and client service team members. Lead meetings. Develop and mentor department heads. Initiate team building, onboarding, and cross training.
  • Develop and implement programs for marketing to and communicating with referring day and non-emergency practices. Relationships with day practices improved significantly as evidenced by 40% increase in day practices referring to hospital for emergency services.
  • Develop strategies for improvement in all areas. Ensure compliance with regulations, licensing, DEA, and OSHA .
  • Oversee accounting and purchasing. Monitor budget, financials and key metrics. Implement best practices for billing resulting in substantial reduction of accounts receivable delays. Audit patient charts.

Vice President of Regional Operations

Washington, Pet's Choice, Inc
Bellevue, WA
06.1997 - 12.2002
  • Promote teamwork, change, company culture, and improve business management and leadership for 21 hospitals. Serve as regional representative of company.
  • Participate in strategic planning sessions and in development of company's Vision, Mission, and Values. Involve all hospital staff in determining these principles. Continuously align and communicate these principles to employees and clients.
  • Improve work environment and perception of home office as measured through employee satisfaction ratings. Attendance at company picnic increased by 70% after concentrated focus, effort, and development of Vision, Mission, and Values.
  • Deliver business strategy and develop systems and procedures to improve operational quality and team efficiency.
  • Train and guide Operations Team Leaders and Medical directors to maintain high productivity and performance metrics. Recruit and supervise 21 Operations Team Leaders.
  • Evaluate financials and key metrics, develop budgets and goals, and guide leadership teams to proactively determine plans for success.
  • Lead quarterly safety committee meetings to fulfill OSHA requirements. Appoint and orient new hospital safety officers to role. Develop safety manual.

Regional Hospital Administrator

Pets' Rx, Inc
Las Vegas, NV
08.1994 - 06.1997
  • Provide operational support and leadership to group of veterinary hospitals. Organize and direct four hospital mergers.
  • Ensure that standards of quality of care, service, facility maintenance/cleanliness, and other mandated regulations are met.
  • Develop, train, supervise, and mentor management team at each hospital. Continuously monitor and educate management teams on financial performance, budgets, and leadership and develop plans for improvement.
  • Oversee recruitment, hiring and evaluation of administrative staff, technicians and doctors.
  • Promote and coordinate change, hospital integrations, computer conversions, special events, marketing events.
  • Develop regional staff training program.

Hospital Administrator

Pets' Rx, Inc
Santa Clara, CA
09.1993 - 08.1994
  • Create teamwork environment that fosters improved staff and client relations, revenue growth, and increased profitability.
  • Ensure that standards of care, service, facility cleanliness, and regulations are met.
  • Implement systems, policies, and marketing programs.
  • Recruit, train, supervise, coach, and review 18 team members.
  • Prepare payroll, reminders, and accounts receivable statements. Oversee purchasing. Audit medical charts. Monitor progress towards hospital revenue goals and budget. Work with doctors and staff on improvement.
  • Develop and distribute employee work schedules based on operational needs and employee requests.

Program Director

Tupaz Homes/Tri-Aegis, Inc
San Jose, CA
08.1989 - 09.1993
  • Formulate programming and hire and supervise teams to aid elderly residents and those with developmental disabilities in achieving higher levels of functioning in 4 six-bed long-term care facilities. Three facilities were start-ups.
  • Develop and implement Individual Service Plans (ISPs), training plans, Behavior Management Plans, policies and procedures, employee in services and training. Supervise, develop and coach 40 caregivers.
  • Oversee operations and quality of care in facilities. Ensure all aspects of staffing, operations, programming, and facilities comply with federal and state laws and regulations. Correct licensing deficiencies after audits.

Education

MBA - Healthcare Concentration

University of Phoenix
Madison, WI
2010

Master of Arts - Psychology

San Jose State University
San Jose, CA
1993

Bachelor of Arts - Psychology And Sociology

University of Wisconsin - Whitewater
Whitewater, WI
1985

Skills

  • Leadership and Operational Oversight
  • Profit and Loss Administration
  • Long-Term Care Case Management
  • Care Coordination and Documentation
  • Needs and Risk Assessments
  • Resource Identification and Allocation
  • Interdisciplinary Collaboration
  • Staff Development and Management
  • Team building, Coaching, and Training
  • Process Analysis and Improvement
  • Goal Setting and Program Development
  • Regulatory Compliance, Quality Control

Awards, Groups, Committees

University of Wisconsin - Parkside - Customer Experience Program Committee Member 2021

Waunakee Optimist Club - Optimist of the Year 2006, President 2007-2008, Board of Directors 2003-2009

Parent Teacher Organization - 2002-2012

First Baptist Church of Eastgate - Volunteer and Committee Member 2000-2003

Timeline

12-1900

12-1900
06.2024 - Current

Broker Associate

Premier Point Realty - 2/25 to Present, BEX Realty - 2/24 to 2/25
02.2024 - Current

Broker/Sales Manager

Xcel Realty/MPI Property Management
03.2015 - 02.2024

Hospital Director

Emergency Clinic for Animals
08.2004 - 02.2006

Sales Associate

Various Real Estate Brokers & Builders
01.2004 - 04.2020

Vice President of Regional Operations

Washington, Pet's Choice, Inc
06.1997 - 12.2002

Regional Hospital Administrator

Pets' Rx, Inc
08.1994 - 06.1997

Hospital Administrator

Pets' Rx, Inc
09.1993 - 08.1994

Program Director

Tupaz Homes/Tri-Aegis, Inc
08.1989 - 09.1993

MBA - Healthcare Concentration

University of Phoenix

Master of Arts - Psychology

San Jose State University

Bachelor of Arts - Psychology And Sociology

University of Wisconsin - Whitewater
Julie Hilleshiem