Julie Hughes
Lexington,KY
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
LG&E and KU
06.2023 - 10.2025
- Resolved customer inquiries using CRM software, enhancing overall satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline service processes, ensuring timely resolution of customer issues.
- Provided training and mentorship to new team members, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed customer feedback to identify trends and recommend enhancements to product offerings and support services.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Cosmetologist
Great Clips
08.2019 - 02.2020
- Demonstrated effective communication skills in both face-to-face interactions and telephone conversations.
- Assisted in managing multiple tasks simultaneously to support team objectives. Collaborated with colleagues to prioritize workload and meet deadlines. Contributed to project completion by maintaining focus on key deliverables.
- Managed high-pressure environments to ensure smooth operations.
- Executed haircuts, styles, and shampoo services for walk-in customers.
Customer Service Representative
Xerox/Conduent
01.2014 - 05.2017
- Delivered exceptional customer service to incoming callers in a high-volume environment.
- Entered precise data into computer systems to ensure information accuracy.
- Demonstrated expertise in actively listening to customer needs and preferences.
- Recognized as Employee of the Month for July 2015 due to exceptional performance and dedication.
- Executed effective time management strategies during phone interactions and off-phone tasks.
- Directed departmental operations as team leader, ensuring alignment with organizational goals.
- Managed inbound calls for MetLife insurance web support and DCBS inquiries.
Retail Sales Associate
Cosmoprof
02.2010 - 01.2014
- Cultivated and sustained strong relationships with both existing and new customers.
- Delivered exceptional customer service in-store and via phone interactions.
- Addressed customer needs and wants through active listening.
- Demonstrated proficiency in managing multiple tasks simultaneously in high-pressure environments.
- Oversaw inventory management processes to ensure optimal stock levels.
- Demonstrated exceptional organizational capabilities to streamline workflows.
Cosmetologist
Regis Corporation
10.2001 - 01.2007
- Executed precision hair cutting, coloring, highlighting, perming, and updo styling services.
- Thrived in high-pressure environments, managing multiple tasks efficiently.
- Analyzed customer needs and preferences to enhance service delivery.
- Assisted customers in selecting products that meet their needs. Supported team members in maintaining store organization and cleanliness. Contributed to achieving sales goals through effective product placement.
- Assisted in managing multiple tasks simultaneously to support team objectives. Collaborated with colleagues to prioritize workload and meet deadlines. Contributed to project completion by maintaining focus on key deliverables.
- Coordinated schedules for team meetings and project deadlines. Assisted in organizing resources to support project timelines. Managed calendar updates to ensure efficient time management.
- Cultivated and sustained strong customer relationships to enhance loyalty.
Administrative Assistant
Merrill Lynch
01.1998 - 05.2000
- Facilitated administrative and executive operations within a dynamic office environment.
- Streamlined office support operations through exceptional organizational skills and efficiency.
- Oversaw project timelines to guarantee accuracy and timely completion.
- Cultivated and strengthened client relationships through effective communication via phone and in-person meetings.
- Exhibited proficiency in mastering new organizational processes, workflows, policies, and procedures.
Education
Medical Information Technology - Medical Information Technology
Bluegrass Community And Technical College
Lexington, KYDiploma - Medical Billing & Coding
Sullivan University
Lexington, KY06.2019
Diploma - Cosmetology
Kaufman Beauty School
Lexington, KY10.2001
Some college - Undergraduate Studies
Lexington Community College - now BCTC
Lexington, KY05.1995
High school diploma - undefined
Tates Creek High School
Lexington, KY05.1994
Skills
- Demonstrated exceptional communication skills through over a decade of professional experience
- Demonstrated exceptional verbal and written communication abilities
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted customers with inquiries and issues to enhance satisfaction Provided support to team members in resolving complex problems Maintained accurate records of customer interactions for future reference
- Assisted clients in selecting suitable hairstyles based on preferences and face shapes Provided hair styling services for various occasions, ensuring customer satisfaction Maintained cleanliness and organization of styling tools and workstations
- Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette
Certification
Licensed Cosmetologist
Timeline
Customer Solutions Specialist
LG&E and KU
06.2023 - 10.2025
Cosmetologist
Great Clips
08.2019 - 02.2020
Customer Service Representative
Xerox/Conduent
01.2014 - 05.2017
Retail Sales Associate
Cosmoprof
02.2010 - 01.2014
Cosmetologist
Regis Corporation
10.2001 - 01.2007
Administrative Assistant
Merrill Lynch
01.1998 - 05.2000
Diploma - Medical Billing & Coding
Sullivan University
Diploma - Cosmetology
Kaufman Beauty School
Some college - Undergraduate Studies
Lexington Community College - now BCTC
High school diploma - undefined
Tates Creek High School
Medical Information Technology - Medical Information Technology
Bluegrass Community And Technical College