Julie Ingegno
Glen Cove,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Senior Administrative Support
Northwell Health
01.2012 - Current
- Collected payments to ensure accurate financial transactions
- Registration for membership and programs
- Informed members, guests and prospective members of all relevant knowledge of the YMCA
- Conducted tours for prospective members, showcasing facilities and services offered.
- Processed transactions efficiently to maintain smooth operations
- Implemented memberships strategies that support recruitment of new members and retention of existing members.
- Created monthly reports
- Created weekly schedules and coverage sheet
- Organized membership events to enhance community engagement and member retention
Director of Sales and Member Engagement
YMCA at Glen Cove
01.2017 - 01.2021
- Trained and guided new team members to integrate into operations smoothly
- Supported the supervisor in managing doctors' schedules
- Managed patient escalations to resolve issues promptly and enhance satisfaction
- Work with lead and/or supervisor on day to day technical/procedure challenges
- Coordinated surgical appointments with medical staff
- Obtained and verified insurance authorizations for procedures
- Ensured proper implementation of front desk procedures. Reviewed and updated desk procedures and communicated changes to staff
- Obtained authorizations for procedures
Administrative Support
SEFA/ Law Office of David J Sutton
01.2005 - 01.2008
- Provide administrative support to Director
- Handled incoming calls to assist clients and address inquiries promptly.
- Managed and responded to a high volume of incoming emails to ensure prompt client communication.
- Distributed membership dues biannually to ensure timely payments
- Organized annual meetings to facilitate strategic discussions among stakeholders. and weekly Board of Directors conference calls
- Modify and maintain the client membership database
- Provide paralegal support including preparation of office correspondence
- Assisted in coordinating projects to ensure timely completion and effective collaboration.
- Coordinated and scheduled court appearances, meetings, and appointments to ensure effective time management.
- Updated company website to improve user experience and accessibility.
- Managed company banking activities to ensure accurate financial transactions.
Education
Bachelor of Science - Business Management
EMPIRE STATE COLLEGE
Westbury, NY 08.2010 - 05.2012
Associates of Science -
EMPIRE STATE COLLEGE
Westbury, NY 08.2007 - 05.2010
Skills
- Patient Management
- Healthcare Software
- Patient scheduling
- Forms on Demand
- Microsoft Word
- Time optimization
- Teamwork
Timeline
Director of Sales and Member Engagement
YMCA at Glen Cove
01.2017 - 01.2021
Senior Administrative Support
Northwell Health
01.2012 - Current
Bachelor of Science - Business Management
EMPIRE STATE COLLEGE
08.2010 - 05.2012
Associates of Science -
EMPIRE STATE COLLEGE
08.2007 - 05.2010
Administrative Support
SEFA/ Law Office of David J Sutton
01.2005 - 01.2008