Andrea Carlson
Eastlake
Summary
I am a resourceful and accomplished Senior Provider Administrative Assistant with extensive office operations and organizational expertise. I am seeking employment with an organization that can provide knowledge from and share the experiences I have obtained through my prior employment.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Senior Provider Administrative Assistant
University Hospitals
Cleveland
10.2023 - Current
- Provided direct support to multiple physicians, facilitating efficient practice operations.
- Managed physician expenses and invoices, ensuring timely processing within the practice.
- Organized and managed appointment schedules to optimize physician availability.
- Handled incoming phone calls, addressing inquiries and relaying messages to appropriate personnel.
- Procured supplies, forms, and equipment for all three departments.
- Sort and disperse all faxes.
- Set up offices, complete with equipment, for all of our new hires.
- Work all workques for the three departments with our division.
Practice Manager
Dr. Vijay Mistry
Mayfield
03.2017 - 12.2022
- Successfully manage 2 practices with 2 Primary Care, 1 Cardiologist and 6 support staff.
- Handle documentation, scheduling and cadence of more than 100 patient office visits per week and prioritize over 150 patient and third-party inquiries per day.
- Managed documentation and scheduling for over 100 patient office visits weekly while prioritizing over 150 patient and third-party inquiries daily.
- Managed doctors' credentialing and recertifications to ensure compliance.
- Managed payroll, staff performance, and recruitment.
- Coordinated all physician scheduling for coverage and vacation, and communicated necessary information to relevant hospitals.
- Served as the primary contact for all doctors' credentialing and recertifications.
Customer Care Supervisor
Addus HealthCare, Inc.
Perry
02.2015 - 12.2016
- Served as office scheduler, customer service representative, receptionist, recruiter, and liaison between employees, clients, and case managers.
- Managed all employee payroll, inventory and performed all customer relations.
- Engaged in various roles at Addus Healthcare, contributing to multiple aspects of operations.
Administrator
Dr. Neal Marks MD
Mayfield
06.2015 - 02.2016
- Directed daily operations for Mayfield Road and Rocky River offices, facilitating effective office management.
- Managed office communications, scheduled and canceled appointments, and verified insurance coverage to streamline patient flow and enhance service quality.
- Assisted doctors directly as medical assistant, providing support during patient examinations and contributing to overall patient care.
Education
Certificate -
Cleveland Institute of Dental and Medical Assistants
Mentor, OHHigh school diploma or GED -
Lake Catholic
Mentor, OHSkills
- Healthcare administration
- Patient support
- Patient outreach
- Patient interaction
- Patient management
- Patient scheduling
- Document management
- Record keeping
- Insurance Verification
- Claims processing
- Revenue cycle management
- Billing
- Collections
- Accounts receivable
- Collections management
- Sanitation
- ICD coding
- ICD-10
- ICD-9
- EMR
- EMR systems
- Epic
- Healthcare operations
- Medicare
- Project coordination
- Microsoft Excel
- Administrative experience
- Clerical duties
- Practice Management
- Time management
- Data management
- Data entry
- Computer skills
- Office management
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Google Suite
- Editing
- Documentation review
- Document accuracy
- Conflict management
- Customer service
- Healthcare administration
- Managing patient records
- Medical Scheduling
- Healthcare administration
- Clinical support
- Leadership
- Negotiation
- Organizational skills
- Office management
- Healthcare administration
- OSHA
- EDI
- Professional experience
- Home care coordination
- Collections management
- Accounts
- Medical coding
- Medical software
- Time management
- EMR systems
- Leadership
- Collections management
- Accounts
- Microsoft Word
Certification
- Certified Coding Specialist
- Medical Coding Certification
- BLS Certification
- Certified Medical Assistant
- RHIA
- Medical Billing Certification
Timeline
Senior Provider Administrative Assistant
University Hospitals
10.2023 - Current
Practice Manager
Dr. Vijay Mistry
03.2017 - 12.2022
Administrator
Dr. Neal Marks MD
06.2015 - 02.2016
Customer Care Supervisor
Addus HealthCare, Inc.
02.2015 - 12.2016
Certificate -
Cleveland Institute of Dental and Medical Assistants
High school diploma or GED -
Lake Catholic