Jennifer Doran
Perry,OH
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
34
34
years of professional experience
1989
1989
years of post-secondary education
Work History
Senior provider administrative assistant
University Hospitals of Cleveland
Cleveland, OH
05.2014 - Current
- Coordinated administrative tasks for healthcare professionals across multiple departments.
- Manage scheduling and appointment logistics for patient consultations and follow-ups.
- Input Patient information, demographics ,insurance, contacts and obtain medical records and images as needed in a timely courteous and accurate fashion.
- Handle a wide variety of Patient enquiries regarding appointments and services to ensure Patient can access services with minimal hassle or delay ensures department productivity standards are met and exceeded.
- Maintain up-to-date knowledge of computer systems, insurance, government regulations and Patient access policies, safety and procedures used within the department.
- Prepared and maintained accurate patient records and documentation for compliance.
- Utilized electronic health record systems to input and update patient information promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Streamlined communication between staff, patients, and external partners effectively.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements and distributed travel details to appropriate personnel.
Support for Veterans
Perry Amvets post 1971
Perry
09.2003 - 04.2025
- The Amvets post is an organisation nonprofit that supports all American veterans services members and their families through community advocacy and resources offering companionship, weekly dinners, events, and games an assist in much needed resources.
- Other than bartending I volunteered with the Veterans, Ladies Auxiliary and Sons groups helping collect donations for homeless veterans and her families,
- Help organise events and dinners to make donations towards different organisations in our community and beyond. We support the wounded warrior project., pets for vets, subzero mission disabled American veterans children of fallen patriot foundations Fisher house foundations stop soldier suicide and many, many more. We also provide donations for our community, including. local police fire schools sports teams canine unit.
- Recently, we completed our second annual Christmas/New Year’s party for the veteran impatient at the VA Lewis Stokes, Cleveland Hospital.
- As a bartender for all those years, I also provided a listener, friendship support, kindness, and warmth with empathy to our veterans. My first six years as a bartender was voluntary before they added people to payroll at the Amvets post 1971..
- As of today, I am still a member of the Amvets Ladies Auxiliary and still help with all the voluntary events.
Lead Customer Service Representative
Ladies and Gentlemen Salon and Day Spa
Mentor, Ohio
01.1995 - 04.2014
- Led customer service team to ensure client satisfaction and effective communication.
- Trained new staff on service protocols and customer interaction techniques.
- Managed appointment scheduling and coordinated services for clients efficiently.
- Maintained a welcoming environment, ensuring all clients felt valued and respected.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Performed root cause analysis on recurring customer service problems.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to customer service representatives.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Directed inbound calls in phone queues to improve call flow.
- Identified opportunities to enhance customer satisfaction levels through process improvements.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
- Handled inquiries from customers regarding product information or services offered.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved client complaints by providing timely solutions and support.
Au Pair
Haker family
Willoughby, Ohio
11.1991 - 01.1995
- I was born and raised in Ireland and at 20 years old I came to America as an Au Pair. I worked for a family with 10 month old triplets for one year until December 1992. I returned to Ireland and the same family sponsored my Green Card inviting me to work for one more year, January ‘94 to January ‘95. Since then I have kept up on my Green card and I’ve worked in the US for 34 years.
- Supervised daily activities and routines for children in a family setting.
- Assisted with homework and educational activities to promote learning.
- Planned and organized engaging recreational activities for children's development.
- Communicated effectively with parents regarding children's needs and progress.
- Managed schedules, including playdates, school events, and extracurricular activities.
- Implemented safe play practices and maintained a secure environment at home.
- Managed light housekeeping duties including laundry, grocery shopping and errands.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Maintained organized and clean children's areas.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Provided transportation to school, extracurricular activities, and other appointments.
- Participated in family events such as birthday parties or holidays celebrations.
Education
Presentation Del La Salle
Bagenalstown, Co. Carlow, IrelandSkills
- Medical administration
- Patient information management
- EHR management
- HIPPA knowledge
- Medical software
- Appointment scheduling
- Communication
- Attention to detail
- Empathy and compassion
- Professionalism and ethics
- Organisation
- Teamwork and collaboration
Affiliations
- Volunteering/ working with our veterans +
- Community involvement, delivering dinners, groceries for those in need. Raising money for charities.
- Travelling
- Jigsaw Puzzles, I like the challenge
- Hiking, although I did more when I had my two dogs. I need to find a new group..
Work Preference
Work Type
Full TimeLocation Preference
HybridSalary Range
$24/hr - $1000/hrTimeline
Senior provider administrative assistant
University Hospitals of Cleveland
05.2014 - Current
Support for Veterans
Perry Amvets post 1971
09.2003 - 04.2025
Lead Customer Service Representative
Ladies and Gentlemen Salon and Day Spa
01.1995 - 04.2014
Au Pair
Haker family
11.1991 - 01.1995
Presentation Del La Salle