Open To Work
Claudette Hayes
Euclid,OH
Summary
Detail-oriented professional with strong skills in Microsoft Office, scheduling, and data management. Proven ability in document preparation and travel coordination within healthcare administration.
Overview
17
17
years of professional experience
Work History
Senior Provider Administrative Assistant
University Hospitals of Cleveland
Cleveland, OH
03.2024 - Current
- Coordinated communication between staff and external stakeholders to ensure alignment on project goals.
- Supported onboarding processes for new administrative staff, facilitating smoother transitions and integration into the team.
- Drafted written correspondence, including letters, memos, and reports, for management staff.
- Created travel arrangements and provided travel details to personnel, ensuring timely and organized travel logistics.
Scheduling Coordinator III
University Hospitals of Cleveland
Cleveland, Ohio
06.2022 - 03.2024
- Managed patient records, ensuring accuracy and reliability in scheduling systems.
- Communicated effectively with patients regarding scheduling changes and confirmations.
- Developed tracking systems for appointment follow-ups, enhancing patient reminder processes.
- Utilized MS Office and Excel to analyze data, creating organized spreadsheets for efficient reporting.
Administrative Assistant II
Cleveland Clinic
Cleveland, Ohio
01.2021 - 06.2022
- Coordinated scheduling for medical staff and patient appointments.
- Maintained confidentiality of patient records in compliance with regulations.
- Trained new administrative staff on office procedures and software systems.
- Handled confidential documents in an organized fashion according to established protocol.
Administrative Assistant II
University Hospitals of Cleveland
Cleveland, Ohio
08.2019 - 01.2021
- Trained new administrative staff on office procedures and software systems, enhancing onboarding experience.
- Coordinated scheduling for medical staff and patient appointments, ensuring efficient use of time and resources.
- Supported office operations by ordering supplies and managing inventory levels.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining orderly front desk and reception area.
Senior Teller/Member Service Representative
Navy Federal Credit Union
Cleveland, Ohio
04.2012 - 08.2019
- Coordinated onboarding processes, enhancing integration of new hires across multiple departments.
- Mentored new trainers, improving their effectiveness in delivering best practices and teaching methods.
- Developed training materials to enhance employee skill sets and knowledge.
- Assisted customers with banking transactions and inquiries, ensuring accurate and efficient service daily.
Lead Teller
Chase Bank
Lyndhurst, Ohio
10.2009 - 04.2012
- Supervised teller operations, ensuring compliance with banking regulations to maintain operational integrity.
- Trained and mentored new tellers on customer service protocols, enhancing service quality and customer satisfaction.
- Process payroll for employees using advanced payroll software systems.
- Reviewed timecards for accuracy and compliance with company policies, facilitating timely payroll processing.
Education
Associate of Science - Business Management
03-2020
Skills
- Healthcare administration
- Data management
- Scheduling management
- Travel coordination
- Document preparation
- Microsoft Office
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkGig WorkSalary Range
$23/hr - $30/hrTimeline
Senior Provider Administrative Assistant - University Hospitals of Cleveland
03.2024 - Current
Scheduling Coordinator III - University Hospitals of Cleveland
06.2022 - 03.2024
Administrative Assistant II - Cleveland Clinic
01.2021 - 06.2022
Administrative Assistant II - University Hospitals of Cleveland
08.2019 - 01.2021
Senior Teller/Member Service Representative - Navy Federal Credit Union
04.2012 - 08.2019
Lead Teller - Chase Bank
10.2009 - 04.2012
Brandman University - Associate of Science, Business Management