Julie Janeway
Corona,CA
Summary
Dynamic Store Manager with a proven track record at Five Below, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and proactive problem-solving. Skilled in inventory management and operations, fostering a collaborative environment that drives success and minimizes losses.
Overview
16
16
years of professional experience
Work History
Store Manager
Five Below
Corona, CA
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Department Manager
H&M Hennes & Mauritz
Temecula, CA
09.2019 - 12.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Store Manager
Pier One Imports
Temecula, CA
06.2009 - 09.2019
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Science
Norco College
Norco, CA05.2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
Timeline
Store Manager
Five Below
12.2023 - Current
Department Manager
H&M Hennes & Mauritz
09.2019 - 12.2023
Store Manager
Pier One Imports
06.2009 - 09.2019
Science
Norco College