Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Jeltema

Byron Center

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

34
34
years of professional experience

Work History

Inside Sales Specialist

KeHE Distributors LLC
05.2024 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Developing strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
  • Developing customer relationships to drive revenue growth.
  • Created and updated customer accounts with relevant information.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met existing customers to review current services and expand sales opportunities.

Sales Specialist

KeHE Solutions
06.2012 - 04.2024
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients needs.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Interacted with approximately 50+ customers weekly to provide personalized product guidance, resolve issues and open new accounts.
  • Increased sales for the Summer Selling Show by 45% year over year.
  • Increased sales by 30.40% for fiscal year 23.
  • Increased sales for one customer by 64% in fiscal year 23.
  • So far for fiscal year 24, there has been an increase of 1.85% to budget.
  • Built strong client relationships through consistent communication and effective problem-solving.

Customer Care/Inside Sales Representative

KeHE Solutions
09.2010 - 06.2012
  • Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.

Purchasing/Buyer

Peters Imports
01.1997 - 09.2010
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Efficiently managed purchase orders from initiation through final payment, ensuring prompt resolution of any discrepancies or issues that arose during order fulfillment process.
  • Ensured continuity of supply by maintaining accurate records of inventory levels, purchase orders, deliveries, and returns.
  • Managed and maintained purchase orders and invoices.

Warehouse & Customer Care

Peters Imports
09.1991 - 01.1997
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided outstanding support during peak periods, ensuring all customers received prompt attention.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed strong relationships with customers, leading to increased repeat business.

Education

High School Diploma -

South Christian High School
06.1986

Skills

  • Customer Service
  • Relationship selling
  • Customer Relationship Building
  • Customer Retention
  • Product and service knowledge

Timeline

Inside Sales Specialist

KeHE Distributors LLC
05.2024 - Current

Sales Specialist

KeHE Solutions
06.2012 - 04.2024

Customer Care/Inside Sales Representative

KeHE Solutions
09.2010 - 06.2012

Purchasing/Buyer

Peters Imports
01.1997 - 09.2010

Warehouse & Customer Care

Peters Imports
09.1991 - 01.1997

High School Diploma -

South Christian High School

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