JULIE KETTERER
Land O' Lakes,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Case Manager/Member Services
Hillsborough County Health Care & Social Services
01.1989 - Current
- Manage 30-60 member and/or provider relations inquiries per day
- Provide ongoing case management & supportive counseling to those in need
- Conduct interviews with customers to assess their needs
- Help customers apply for and maintain eligibility for county programs
- Handle Provider Relations calls and inquiries in addition to customer inquiries
- Assist customers in navigating housing, legal services and public benefits to gain access to valuable resources
- Refer customers to appropriate team members, community agencies and organizations to meet all needs assessed
- Provided leadership, guidance and support to staff members
SOCIAL WORKER
CARES at Department of Children & Families
01.1987 - 01.1988
- Evaluated clients for level of care placement in nursing homes, ALF's or Boarding Homes
- Teamed with Registered Nurse for in-home evaluations
SOCIAL SERVICES DIRECTOR
Bay-To-Bay Nursing Home
01.1986 - 01.1987
- Performed admissions for patients needing nursing home placement
- Developed individualized ICP plans on a multidisciplinary team to ensure patients maintain their highest level of independence
Education
Bachelor - Social Work
University of South Florida
Tampa, Florida01.1986
Skills
- Exceptional Customer Service – Proven ability to provide 5-star customer care, ensuring customer satisfaction
- Advanced Computer Proficiency – Skilled in various software applications, data entry, and troubleshooting technical issues
- Meticulous Attention to Detail – Strong organizational skills with a keen eye for accuracy and efficiency
- Customer Support Expertise – Experienced in handling inquiries, resolving issues, and enhancing the overall customer experience
- Strong Communication Skills – Excellent verbal and written communication abilities for effective customer interactions and teamwork
- Collaborative Team Player – Works well in team environments, fostering positive relationships and contributing to shared goals
Certification
- CPR/AED Instructor Certification – American Heart Association.
Timeline
Case Manager/Member Services
Hillsborough County Health Care & Social Services
01.1989 - Current
SOCIAL WORKER
CARES at Department of Children & Families
01.1987 - 01.1988
SOCIAL SERVICES DIRECTOR
Bay-To-Bay Nursing Home
01.1986 - 01.1987
Bachelor - Social Work
University of South Florida
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