Julie Ladage
Rochester,MN
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
34
34
years of professional experience
Work History
Administrative Assistant II
City Of Rochester MN Fire Department
11.2016 - Current
- Process complex payroll to ensure accuracy and compliance with collective bargaining agreements.
- Develop and troubleshoot new payroll processing system to replace dated AS400. Ensure all pay coding and scenarios are addressed for accurate pay file.
- Work with teammates on HR related questions
- Serve as Department's payroll liaison working with HR department and fire teammates to obtain necessary FMLA, Workers Compensation, Military order, work status report documents and explain processes.
- Identify process improvement opportunities to implement systems and workflows
- Reconcile department credit cards
- Manage department commissary system
- Support Fire Marshal's Division in working with contractors, processing permit applications and payments.
- Process invoices for payment insuring accuracy in coding and entry.
Operations Director
Associates in Psychiatry & Psychology
10.2014 - 11.2016
- Responsible for day to day operations of multi-location private medical practice.
- Accounting and financial management utilizing QuickBooks and other practice management software
- Implement and train staff and professional staff (physicians) in Electronic Healthcare Records
- HIPAA privacy officer
- Managed support staff in 3 locations to include, reception, billing and claims personnel
- Orchestrated move of main practice operations to new building
- Handled all Human Resource responsibilities for practice including posting, interview, selection and onboarding of new employees included sourcing Independent Contractor providers.
Video Repair Representative
Charter Communications
03.2014 - 06.2014
- Efficient and professional handling of service and repair calls in fast paced call center environment
- Patience and understanding of customer concerns
- Attention to detail in call reporting
- Call control and adherence to company protocol
- Achieved high marks in call surveys
Part Time Cashier
HY-VEE, Inc
08.2012 - 03.2014
- Efficient and accurate processing of customer grocery orders
- Cash handling
- Customer focus
- Flexibility in assisting in other areas of store as assigned
Caretaker of elderly Mother
Private Party
07.2009 - 05.2012
- Caretaker of elderly, ill parent
Chief Operating Officer, Senior VP, VP
Missouri Bank
08.1998 - 06.2009
- Held various positions with Missouri Bank. Most recent Chief Operating Officer
- Implemented customer centric processes to insure ALL customer interactions were consistently positive.
- Responsible for all areas of customer contact to include Bank Operations, Cash Management, Retail Administration, Vendor Management, Information Technology
- Served as Project Manager for new branch facility and main headquarters remodel. Achieved Gold LEED certification for branch facility.
- Served as Bank Secrecy/ Anti-Money Laundering Officer, Privacy Officer, member of Bank's Executive Management Team
Vice President/Bank Manager
Mercantile Bank/Mark Twain Bank
09.1989 - 08.1998
- Responsible for all areas of branch performance
- Exceeded unit and personal goals in sales and growth as well as other measured areas.
- Developed and nurtured many strong customer relationships
- Managed staff of 14
Business Banking Assistant
Norwest Bank
- Maintained positive customer relationships
- Supported Business Banking Officers in preparation of commercial and consumer loan documentation in a timely and accurate manner
- Monitored and prepared various reports for corporate review
Education
Certificate - Banking, Accounting/Finance, Management
Graduate School of Banking
Boulder, CO2006
Associate of Arts - Business
RCC
Rochester, MN1982
Skills
- HR knowledge - Payroll management, FMLA, Workers Comp, FLSA
- Customer focus
- Financial Acumen
- Self starter
- Flexibility
- Sense of Humor
- Team approach
- Multi-tasking
- Staff Development
Community Activities
UCP of Greater Kansas City Board Member, South KC Chamber of Commerce, Ozanam Home for Boys, Junior Achievement, Mercantile Bank United Way committee, American Heart Association, NAMI, Rochester Chamber of Commerce
Timeline
Administrative Assistant II
City Of Rochester MN Fire Department
11.2016 - Current
Operations Director
Associates in Psychiatry & Psychology
10.2014 - 11.2016
Video Repair Representative
Charter Communications
03.2014 - 06.2014
Part Time Cashier
HY-VEE, Inc
08.2012 - 03.2014
Caretaker of elderly Mother
Private Party
07.2009 - 05.2012
Chief Operating Officer, Senior VP, VP
Missouri Bank
08.1998 - 06.2009
Vice President/Bank Manager
Mercantile Bank/Mark Twain Bank
09.1989 - 08.1998
Business Banking Assistant
Norwest Bank
Certificate - Banking, Accounting/Finance, Management
Graduate School of Banking
Associate of Arts - Business
RCC
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