Julie Lattimore
Miami,FL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
12
12
years of professional experience
Work History
Data Entry Lead
I M E O I Inc.
05.2022 - Current
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Boosted team productivity by providing comprehensive training and support to new data entry personnel.
- Reduced manual data entry errors by introducing automation tools and software solutions.
- Improved overall efficiency with the development of standardized templates for repetitive tasks and projects.
- Streamlined communication channels between departments, fostering collaboration and facilitating smooth data transfer operations.
- Conducted regular audits to maintain the integrity of critical databases, safeguarding sensitive information from potential breaches or loss.
Customer Service Specialist
Publix
03.2012 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Customer Service Representative
Global Industrial Equipment
08.2018 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Science - Business Management
Strayer University
Washington, DC05.2022
High School Diploma -
Jackson County High School
Jefferson, GA05.2009
Skills
- Report Generation
- Error Detection
- Analytical Mindset
- Workflow Optimization
- Deadline-Oriented
- Data Entry Software Proficiency
References
References available upon request.
Timeline
Data Entry Lead
I M E O I Inc.
05.2022 - Current
Customer Service Representative
Global Industrial Equipment
08.2018 - 03.2022
Customer Service Specialist
Publix
03.2012 - Current
Associate of Science - Business Management
Strayer University
High School Diploma -
Jackson County High School