Resourceful and dedicated professional with strong experience in customer service and office management. Demonstrated ability to thrive in fast-paced environments, managing multiple tasks with precision. Highly skilled in utilizing Microsoft Office Suite, accounting software (QuickBooks, Quicken), Adobe Acrobat, and photo editing tools. Known for excellent communication, problem-solving, and organizational skills. Comfortable working independently or as part of a team to drive operational efficiency.
Overview
24
24
years of professional experience
Work History
Restaurant General Manager
Chicken Salad Chick
Statesboro
10.2017 - Current
Forecasted weekly sales, adjusted staffing and inventory needs accordingly.
Managed employee schedules, hiring, training, and performance evaluations for a team of 15+ staff members.
Oversaw cash handling procedures and conducted regular inventory counts.
Provided outstanding customer service and ensured adherence to company standards.
Developed and executed strategies to drive sales growth and improve profitability.
Independent Consultant
Scentsy, Inc.
Statesboro
09.2017 - Current
Delivered detailed product knowledge to customers and offered personalized recommendations.
Managed special orders, processed inbound calls, and efficiently handled order entries.
Built strong customer relationships to foster loyalty and increase sales.
Actively participated in incentive programs and sales contests to meet production goals.
Lead Salad Line Cook
Spanky's Westside
Pooler
05.2014 - 10.2017
Projected daily needs and coordinated inventory based on sales trends.
Managed inventory and shipment receipts, ensuring timely product availability.
Led shifts, ensuring smooth operation and quality service during peak hours.
Restaurant General Manager
Pizza Hut
Springfield
12.2007 - 03.2014
Conducted weekly and monthly sales forecasting and inventory management.
Screened, hired, and trained staff while maintaining employee schedules.
Provided excellent customer service, handled orders, and resolved customer concerns.
Managed multi-line phone systems and assisted with deliveries.
Executive Assistant / Assistant Property Manager
Lana Nesmith Properties
Pembroke
04.2008 - 01.2009
Managed rental income, expenses, and performed necessary legal actions (e.g., dispossessory notices).
Maintained financial records using QuickBooks and Quicken software.
Handled general office tasks, including data entry, filing, and phone reception.
Created and managed advertising materials for listings, including MLS.
Assistant Property Manager
ReMax 1st Choice Realty
Rincon
02.2007 - 08.2007
Obtained & Showed Rental Listing to prospective tenants.
Created Homeowner Updates via email, phone & U.S. mail regarding showings, repair work, inspections, advertising and tenant follow up.
Designed and prepared advertisements and flyers, as well as maintained listings on multiple websites.
Wrote and presented Lease Management Contracts, Lease Agreements and Inspection Reports.
Collected and reported rental income and expenses.
Filed & Executed Necessary Legal Actions.
Maintained Quickbooks & Quicken Rental Management software for General Rental and Escrow Accounts.
Data Entry, Filing, Faxing, Answer Phones, General Photography and Follow Up.
Office Manager
Coastal Real Estate Unlimited & Chris Oliver Construction
02.2005 - 02.2007
Operated a Multi-line phone system and performed standard front desk operations for both companies.
Maintained and Updated the Office Listings as well as listings for several agents within the office on the MLS and on many paid or free websites.
Developed, maintained and updated the company website as well as assisted in the development & maintenance of several of the agent websites.
Proofread all written contracts handled within our office as well as all advertising media to keep them within legal standards.
Collected and recorded rental income as well as damages and expenses accrued.
Maintained Quickbooks and Quicken Property Manager for the construction office.
Wrote & recorded payroll for Construction Office.
Maintained Spreadsheets for offices concerning listings for sale, phone lists, national do not call lists, showing appointment instructions, inter-office communication, etc.
Organized office meetings and functions as well as any company held public events.
Maintained Monthly, quarterly and yearly production totals for office and agents.
Designed, prepared and submitted all advertising and public media.
Executive Assistant
Double "R" Partners
02.2001 - 02.2005
Performed daily Data Entry, filing, faxing, and prepared and completed various team files.
Provided customer service & support via email, phone and US Mail as well as through the team website.
Completed property research for values, ownership and tax history.
Wrote various contracts, addendums and disclosures, for listing and purchases of Real Estate on behalf of the Real Estate Agents within the office.
Designed, prepared and submitted advertising on weekly and monthly basis.
Maintained advertising on multiple websites as well as scouted and submitted team listings on various free websites.
Scheduled appointments and coordinated inspections, appraisals and closings.
Prepared needed documents and performed constant follow up for team closings.
Prepared monthly, quarterly and annual mail outs to hundreds of customers and clients.
Education
Bachelors of Science - Business / Management
University of Phoenix
01.2012
Skills
Customer Service & Client Relations
Team Leadership & Staff Development
Budgeting
Payroll
Revenue Forecasting
Sales Strategy Implementation
Inventory Management
Ordering
Data Entry
Office Administration
Multi-line Phone System Operation
Microsoft Office
Accounting Software Proficiency
Timeline
Restaurant General Manager
Chicken Salad Chick
10.2017 - Current
Independent Consultant
Scentsy, Inc.
09.2017 - Current
Lead Salad Line Cook
Spanky's Westside
05.2014 - 10.2017
Executive Assistant / Assistant Property Manager
Lana Nesmith Properties
04.2008 - 01.2009
Restaurant General Manager
Pizza Hut
12.2007 - 03.2014
Assistant Property Manager
ReMax 1st Choice Realty
02.2007 - 08.2007
Office Manager
Coastal Real Estate Unlimited & Chris Oliver Construction