Julie Maguire
Charlotte,NC
Summary
I am an enthusiastic and well-organized business owner/executive chef/restaurant manager with a solid background in providing quality service to the customer, as well as having excellent communication and strong multitasking skills. I am extremely detail-oriented and driven with expertise in problem-solving and managing daily company functions. I tend to go above and beyond basic tasks and take on multiple projects at once. I have a strong work ethic and strength in boosting company morale. I am quality-focused committed to approaching tasks with tenacity, patience, and empathy with an extensive background in conflict resolution and customer care. I am very efficient, have excellent interpersonal skills and thoroughly enjoy teaching/training others and keeping others on task. I take great pride in my work and ownership in all that I do. Above all; I am a self-starter who is reliable with a keen focus on accuracy and the impact of the finished product.
Overview
16
16
years of professional experience
Work History
Chef/Owner
TheBuddhaBowlBabe & TastyPlatesByJulie
01.2019 - Current
House Assistant/Private Chef
01.2019 - 09.2019
- Preparing and cooking meals
- Shopping
- Cleaning
- Organization
- Errands
- Transportation
- Pet care
- Laundry
- Outdoor care
- Assist with any other tasks that help the home run smoothly
Chef/Manager
Apps & Taps
06.2018 - 01.2019
- Food and payroll budgets
- Line cooking
- Expediting high volume services daily
- Preparation of all food daily
- Lead line for high volume services daily
- Cleaning of kitchen and upkeep of health codes
- Hiring/ Interviewing employees for FOH and BOH
- Hands on training all new employees
- Organizing
- Tracking/ordering of all needed products
- Scheduling
- Menu planning
- Customer service/ Conflict resolution
- Preparing alcoholic beverages
- Management of some FOH operations
- Communication with all other areas for smooth functionality
Chef/Manager
Nines/Tavern
08.2017 - 06.2018
- Food and payroll budgets
- Line cooking
- Preparation of all food daily
- Lead line for high volume services daily
- Cleaning of kitchen and upkeep of health codes
- Hiring/ Interviewing employees
- Hands on training of all new employees
- Preparing, cooking and serving catering events
- Organizing
- Tracking/ordering of all needed products
- Scheduling
- Menu planning
- Customer service/ Conflict resolution
- Preparing alcoholic beverages
- Calendar
- Communication with all other areas for smooth functionality
House Assistant/Private Chef
Cape Cod Community College
03.2016 - 09.2017
- Preparing and cooking meals
- Shopping
- Cleaning
- Organization
- Errands
- Transportation
- Pet care
- Laundry
- Outdoor care
- Assist with any other tasks that help the home run smoothly, Class B license
- Servsafe Certified
Sales/Advertising/Administrative Associate
Rodtiques, LLC
02.2015 - 02.2016
- Handles customer support inquiries
- Tracking of all shipping of products
- Takes all customer's orders
- Place all sales ads online and advertising for such ads
- Provides customer service for all who place orders
- Handles communications with current and prospective customers
Administrative Assistant/Customer Technical Support
Stir the Water
05.2011 - 01.2015
- Reduced overhead by taking on more responsibility with creative and administrative projects
- Managed executive calendar
- Answered and managed incoming and outgoing calls while recording accurate messages
- Coordinated staff meetings, including schedules and information preparation and distribution
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Described product to customers and accurately explained details of merchandise and orders
- Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing and shipping problems
- Served as a liaison between customers and management
- Directed inquiries to appropriate individuals and departments
- Maintained an organized database
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries
- Website maintenance and creation
- Directed administrative functions for directors
- Heavily used word processing, spreadsheet, database and presentation software
- Managed project deadlines and monitored milestones through completion stage
- Managed call and online flow and responded to technical support needs of customers with courtesy and professionalism
Executive Administrative Assistant
The Bridge
10.2007 - 04.2011
- Managed all staff
- Managed all scheduling for all departments
- Provided and elevated customer experience
- Screened all visitors and directed them to the correct employee or department
- Trained departments leads and associates
- Greeted numerous visitors, including VIPs and vendors
- Reduced overhead by taking on more responsibility with creative and administrative projects
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Managed communications strategies, plans and budgets
- Fund raising
- Created and maintained company website
- Managed executive calendar
- Maintained a clean reception area, including lounge and associated areas
- Event planning associated with travel and logistical arrangements
- Managed incoming and outgoing calls addressing customer inquiries, solving problems and directing to the appropriate destination
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Drafted and managed print, online and social media communications designed to promote company brand, image and values
- Created and maintained an organized database
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Receptionist duties, including file organization and research and development
- Processed travel expenses and reimbursements
- Distributed company-wide announcements, booked conference rooms and coordinated catering
- Heavily used word processing, spreadsheet, database and presentation software
- Developed annual budgets in collaboration with financial director
- Managed project deadlines and monitored milestones through completion stage
- Answered a high call volume of calls and email inquiries
- Organized and attended meetings, including compiling all documents and reports ahead of time
- Maintained appropriate filing of personal and professional documentation
- Wrote reports, executive summaries and newsletters
- Sourced and ordered office supplies and equipment
- Handled all incoming information for multiple busy executives
- Defined clear targets and objectives and communicated them to other team members
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences
- Collaborated with production team to coordinate advertisements and promotions
- Developed innovative marketing and PR strategies
- Identified and solved technical issues
- Resolved customer issues in a clear, courteous and straightforward manner
Education
Early Childhood Growth & Development -
Cape Cod Community College
West Barnstable, MASkills
- Financial Planning
- Customer Relations
- Sales Growth
- Executive Leadership
- Marketing and Advertising
- Staff Management
- Training and Development
- Hiring and Staffing
- Strategize Plans
- Management Team Leadership
Timeline
Chef/Owner
TheBuddhaBowlBabe & TastyPlatesByJulie
01.2019 - Current
House Assistant/Private Chef
01.2019 - 09.2019
Chef/Manager
Apps & Taps
06.2018 - 01.2019
Chef/Manager
Nines/Tavern
08.2017 - 06.2018
House Assistant/Private Chef
Cape Cod Community College
03.2016 - 09.2017
Sales/Advertising/Administrative Associate
Rodtiques, LLC
02.2015 - 02.2016
Administrative Assistant/Customer Technical Support
Stir the Water
05.2011 - 01.2015
Executive Administrative Assistant
The Bridge
10.2007 - 04.2011
Early Childhood Growth & Development -
Cape Cod Community College
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