Julie Maldonado
HEB Grocery Store
San Antonio
15
years of professional experience
Results-driven E-Commerce Lead with a proven track record in enhancing platform performance and user experience. Skilled in digital marketing strategies, inventory management, and customer service.
Work History
E-Commerce Lead
9 Years 3 Months- Led cross-functional teams to enhance e-commerce platform performance and user experience.
- Developed and implemented digital marketing strategies to increase online sales and brand visibility.
- Analyzed customer data and market trends to inform product selection and pricing strategies.
- Oversaw inventory management processes, ensuring optimal stock levels across multiple channels.
E-Commerce Personal Shopper
1 Year 7 Months- Curated personalized shopping experiences by understanding customer preferences and needs.
- Efficiently processed online orders utilizing HEB's inventory management system.
- Collaborated with team members to enhance product selection and availability for customers.
- Trained new staff on order fulfillment procedures and best practices for customer service.
Customer Service Lead
12 Years 2 Months- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new team members on customer service protocols and best practices.
- Resolved complex customer inquiries, enhancing overall store experience and loyalty.
- Implemented process improvements that streamlined workflows and increased team efficiency.
Cashier
2 Years 5 Months- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
Cashier
1 Year 2 MonthsEducation
High School Diploma
Skills
Shipping logistics
Website management
Product management
E-commerce platforms
Customer service
Problem-solving
Time management
Attention to detail
Timeline
E-Commerce Lead
HEB Grocery Store
05.2017 - CurrentRead More
E-Commerce Personal Shopper
HEB Grocery Store
10.2016 - 05.2018Read More
Customer Service Lead
HEB Grocery Store
06.2014 - 2018Read More
Cashier
HEB Grocery Store
05.2012 - 10.2014Read More
Cashier
Bill Miller BBQ
03.2011 - 05.2012Read More
Thomas Jefferson High School
High School Diploma
Read More