Michele Gromoll
Oak Forest
Summary
Results-driven e-commerce lead with proven expertise in enhancing online sales through strategic product management and website optimization.
Overview
15
15
years of professional experience
Work History
E-Commerce Lead
Self-employeed
Oak Forest, IL
06.2020 - Current
- Developed and executed e-commerce strategies to enhance online sales performance.
- Managed product listings, ensuring accurate descriptions and optimized images for customer appeal.
- Analyzed market trends to identify growth opportunities and adjust marketing campaigns accordingly.
- Collaborated with logistics partners to streamline order fulfillment processes, improving delivery times.
- Led customer engagement initiatives through social media and email marketing strategies to increase brand loyalty.
- Managed inventory effectively to ensure prompt order fulfillment and minimize out-of-stock instances.
- Managed budget allocation effectively across various marketing channels, optimizing spend for maximum return on investment in e-commerce operations.
Server
Maggiano's Restaurant
Oak Brook, IL
02.2019 - 06.2022
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
Server
Lumes Pancake House
Palos Heights, IL
05.2017 - 06.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on service protocols and menu knowledge.
- Ensured accurate order processing and timely food delivery to guests.
- Collaborated with kitchen staff to facilitate smooth service operations.
- Maintained cleanliness and organization of dining area throughout shifts.
- Upsold menu items, contributing to increased sales and guest satisfaction.
Nursing Assistant
Little Company of Mary Hospital
Evergreen Park, IL
08.2010 - 04.2015
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and orderliness of patient rooms to promote a safe environment.
- Collaborated with healthcare team members to develop individualized care plans.
Medical Assistant
Evergreen Family Medicine
Evergreen Park, IL
06.2011 - 01.2015
- Assisted in patient intake and scheduling, ensuring smooth workflow and efficient appointment management.
- Administered vaccinations and performed basic laboratory tests, maintaining high standards of patient care.
- Collaborated with healthcare providers to coordinate treatment plans and enhance patient outcomes.
- Educated patients on health maintenance and disease prevention strategies, fostering proactive health management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Bachelor of Science - Community And Public Health
Governors State University
Park Forest, IL08-2017
Skills
- Shipping logistics
- Website management
- Product management
- E-commerce platforms
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Generated consistent online sales through product sourcing, pricing strategy, and customer service.
- Managed end-to-end e-commerce process: sourcing, photography, listing, shipping, and customer communication.
- Maintain positive buyer ratings through fast shipping and issue resolution.
- Increase profit margins by improving pricing and bundle strategies.
- Balanced inventory, expenses, and cash flow for small online business.
Timeline
E-Commerce Lead
Self-employeed
06.2020 - Current
Server
Maggiano's Restaurant
02.2019 - 06.2022
Server
Lumes Pancake House
05.2017 - 06.2019
Medical Assistant
Evergreen Family Medicine
06.2011 - 01.2015
Nursing Assistant
Little Company of Mary Hospital
08.2010 - 04.2015
Bachelor of Science - Community And Public Health
Governors State University