Julie Manocchia
Narragansett,RI
Summary
Motivated professional with a strong work ethic and adaptability, specializing in member education on health plans at Blue Cross and Blue Shield of Rhode Island. Proven ability to create safe and stimulating environments for children while managing care efficiently. Exceptional communication, patience, and problem-solving skills enhance interactions with families and children. Experience in diverse customer service roles demonstrates commitment to helping others and addressing dynamic needs effectively.
Overview
8
8
years of professional experience
Work History
Sales and Service Representative
Blue Cross and Blue Shield of Rhode Island
Providence, RI
04.2023 - 07.2025
- Maintained precise records of sales transactions and client information for accuracy.
- Supported customers with in-person service and sales assistance.
- Participated in team meetings to strategize on achieving sales targets.
- Cultivated strong customer relationships through consistent follow-up interactions.
- Volunteered at multiple nonprofit organizations throughout Rhode Island.
Customer Relationship Advocate
Fidelity Investments
Smithfield, RI
06.2022 - 03.2023
- Resolved complex customer service issues through effective problem-solving techniques via phone support.
- Monitored call queues to efficiently manage incoming volume levels.
- Achieved Securities Industry Essentials Certification and Series 7 to enhance professional qualifications.
Sales Associate
TJX Companies
Narragansett, RI
08.2017 - 06.2022
- Delivered exceptional customer service through friendly greetings and support.
- Maintained up-to-date knowledge of store merchandise and policies.
- Executed cashier duties, including processing payments and issuing receipts.
- Accurately counted and returned change to customers after transactions.
Marketing Intern
Meeting Street Schools
Providence, RI
01.2022 - 05.2022
- Supported teachers in classrooms by addressing daily operational needs.
- Developed and executed social media strategies to enhance customer engagement.
- Collaborated with marketing team during brainstorming sessions to generate event ideas.
- Contributed to planning process for annual Meeting Street Telethon.
Education
Bachelor of Arts - Communications And Business
University of Rhode Island
Kingston, RI05-2022
Skills
- Problem solving
- Time management
- Team collaboration
- Motivation techniques
- Critical thinking
- CPR and First Aid Certification
Timeline
Sales and Service Representative
Blue Cross and Blue Shield of Rhode Island
04.2023 - 07.2025
Customer Relationship Advocate
Fidelity Investments
06.2022 - 03.2023
Marketing Intern
Meeting Street Schools
01.2022 - 05.2022
Sales Associate
TJX Companies
08.2017 - 06.2022
Bachelor of Arts - Communications And Business
University of Rhode Island
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