Julie Martin
Lithopolis,OH
Summary
Professional Collection Representative with over 15 years of experience in the collection industry. Hardworking, friendly and a great negotiator. Experienced in providing exceptional customer service skills and working directly one on one with customers. Knowledge in multi-line phone systems, Microsoft Office and data entry. Works well independently or as part of team. Eager to take on a new role with long-term growth and advancement potential.
Overview
18
18
years of professional experience
Work History
Collection Representative
Tracir Financial Services
08.2009 - Current
- Worked directly with customers establishing relationships with them and providing excellent customer service.
- Reduced delinquency rates through effective negotiation and payment plan arrangements.
- Managed approximately 80 accounts per day making outbound calls and taking inbound calls from customers.
- Enhanced collection efforts by maintaining detailed records of client communications and payment history.
- Utilized various skip tracing techniques to locate hard-to-find debtors and recover outstanding balances owed.
- Maintained compliance with industry regulations and company policies while managing sensitive financial information.
- Processed ACH payments and applied to customer balances.
- Worked independently from home office.
Member Service Representative
KEMBA Financial Credit Union
04.2006 - 09.2007
- Assisted members in opening accounts and applying for personal loans, including home equity, credit card and automobile. Recommended IRA and money market accounts to help members grow their investments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Resolved customer issues through thorough dispute investigation.
Education
Some College (No Degree) -
Columbus State Community College
Columbus, OHHigh School Diploma -
Gahanna Lincoln High School
Gahanna, OH05.1999
Skills
- Strong Work Ethic
- Professionalism
- Communication
- Organization
- Punctuality
- Problem Solving
- Time Management
- Positivity
Timeline
Collection Representative
Tracir Financial Services
08.2009 - Current
Member Service Representative
KEMBA Financial Credit Union
04.2006 - 09.2007
Some College (No Degree) -
Columbus State Community College
High School Diploma -
Gahanna Lincoln High School
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