Jules McCoy
Security Specialtist/Guard
Santa Ana,CA
Summary
Experienced security professional with over 1,800 hours of work in the industry in 2024. Highly flexible and committed to providing top-notch security services, willing to work all shifts and holidays. Skilled in crowd surveillance, perimeter patrol, and conflict de-escalation, brings a strong sense of honesty, dependability, and responsibility to every assignment. With 18 years of experience as a classroom educator, I recently developed a passion for the cutting-edge technology driving the field of security.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Contemporary Services Corporation (CSC)
01.2024 - Current
- Respond quickly to incidents and assess active situations for security concerns.
- Demonstrate attention to detail in reporting any suspicious activities or persons observed during shift hours.
- Assist guests and employees with directions and information both professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority and improving their overall experience on the premises.
- Implement access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Participate in ongoing security training to stay updated on best practices and emerging threats, collaborating with law enforcement while improving personal and team effectiveness.
- Conduct security screenings at entry points to prevent unauthorized access, maintaining secure environment.
- Manage crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Desk Security Dispatcher/Private Security Officer
Segerstrom Center For The Arts
08.2022 - Current
- Provide exceptional customer service to patrons, vendors, and artists for a memorable, positive, and safe experience.
- Maintain accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Collaborate with law enforcement/emergency personnel as needed, receiving calls to dispatch security service and medical assistance, alarms, and urgency under high-pressure situations.
- Increase officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
- Operate and monitor fire alarm and security CCTV systems to maintain building safety.
- Prevent unauthorized access to facilities by diligently checking identification and managing visitor logs.
- Assist in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
- Train new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Conduct regular inspections of the premises to identify and report safety hazards, maintenance issues, and other concerns and reporting them to the proper channel.
Auto Auction Driver
America's Auctions In Motion (Previously AIM)
03.2019 - 01.2024
- Maintained a safe driving environment by adhering to all safety guidelines and promptly reporting any accidents or damage, inspecting each vehicle and transportation throughout Southern California.
- Ensured timely delivery of vehicles for auction through effective time management and route planning, driving safely in various weather and road conditions.
- Coordinated closely with lot managers and inventory staff to prioritize assignments based on auction schedules and deadlines.
- Contributed to increased customer satisfaction by providing exceptional service during vehicle transportation, cleaning and staging, organization, inspection, and preparing vehicles for purchase.
Sales Agent
Google
01.2014 - 01.2019
- Tracked and supported each project and initiated specific targeted accounts
- Collaborate with US and global account sales teams and business units
- Training and development for new employees
- Maintain and possess contact with prospective clients to assure awareness of potential issues with websites.
Education
M.A.-Reading Specialtist/Administration -
University of Nebraska
05.1996
B.A.- Elementary Education -
University of Nebraska
05.1990
Skills
- Leadership
- Maintaining confidentiality
- Situational Awareness
- Crowd Control and Law Enforcement Collaboration
- Incident Reporting/Crisis Management
- Training and Development
- Vigilant Surveillance and CCTV Monitoring
- Teamwork and Collaboration
- First Aid Training and Emergency Response
- Task Prioritization/Organization
- Excel, Microsoft, Adobe Proficient
Certification
- Licensed Security Guard -BSIS Certified Guard Card - CA
Timeline
Unarmed Security Guard
Contemporary Services Corporation (CSC)
01.2024 - Current
Desk Security Dispatcher/Private Security Officer
Segerstrom Center For The Arts
08.2022 - Current
Auto Auction Driver
America's Auctions In Motion (Previously AIM)
03.2019 - 01.2024
Sales Agent
Google
01.2014 - 01.2019
M.A.-Reading Specialtist/Administration -
University of Nebraska
B.A.- Elementary Education -
University of Nebraska