Julie Meadows Miller

Development, implementation and oversight of key support teams for the ambulatory services at Penn State Health. Initiatives include

• role-based new employee orientation and training
• strategic project and program development
• clinical operations improvement
• provider scheduling template management
• patient experience

Collaborates with key health care professionals towards identification of opportunities for improvement, trend analysis, education, and development of actions plans to meet organizational goals.

Foster teamwork and collaboration to ensure the sharing of information and best practices across the organization

Manage successfully in a matrix model business environment which includes collaboration with HR, IT, Finance, Revenue Cycle, Legal, Compliance/Risk Management, and both Hospital and Medical Group Operations

Leader for operations in the academic practice division of PSH Hershey Medical Center.

• Fiscal responsibility for the department including development of FY budgets
• Established performance goals for department and outlined processes for achievement.
• Strategic planning/contract negotiations with outside vendors.
• Ensured department fully met all required legal, contractual, and accreditation requirements and standards
• Primary point person for collaboration and communication between providers, and operational leadership.
• Developed plans to resume normal operations during COVID pandemic, including staff and patient safety plans, increased use of telehealth modalities, and increasing patient volumes in person

Developed and maintained the portfolio of strategic and operational projects for the academic practice sites including

• Successful transition from paper to electronic medical records
• Development of the Medical Office Associate Academy
• Revenue Cycle improvements - including increased cash collections, and development of policies and procedures
• Organizational facilitator

Established the Penn State Hershey Program Management Office including operational management of staff including project managers, business consultants, and data analysts

• Successfully led operational portion of the Penn State Cancer Institute transition to new building, and successful application for NCI grant.
• With Access Medical Director for Hershey Medical Center, led the Capacity Management Initiative, which successfully created service lines, and co-localized patient placement; 4-times daily capacity meetings; and Express Admissions Unit, and implementation of bed management software. Overall reduction in LOS for 0.34 days
• Facilitator

Clinical lead for Care Coordination Team on the Hematology and Oncology units

• Responsible for assessment of patient needs, coordination of healthcare services, utilization of resources, negotiation for insurance authorizations, and post-hospital discharge planning to ensure quality, clinical, and financial outcomes
• Chair of Magnet Nurse Mentoring and Professional Development Workgroup

Operational management of the Continuing Care activities and team at the hospital, including case management, utilization review, chaplaincy, and social work.

• Successful design of case management model, which became the benchmark practice for Sentara System
• Significantly reduced concurrent denial rate, and average LOS
• Expanded chaplaincy services to 7 days per week
• Expanded social work role to include on-site instruction of Masters of Social Work candidates

• Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
• Analyzed patient responses to medications, therapies and variances in plans of care.
• Fostered partnerships to increase patient throughput
• provided utilization review

Provided assessment of patient needs, coordination of healthcare services, utilization of resources, negotiation for insurance authorizations, and discharge planning to ensure quality, clinical, and financial outcomes.

Human Resources Specialist for Scripps System-Wide Case Management. 1998-1999.

• Facilitated the interview and hiring process for all open positions in case management, social work, and utilization analysis for the six hospitals in the system.
• Developed orientation process for RN Case Managers. Scripps Memorial Hospital. 1998-1999

RN Team Leader, and Continuing Care Nurse

Primary Care Nurse for Orthopaedic, Neurosurgical, and Trauma patients