Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Julie Mehl

Springfield,MO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Dispatcher

Air Services
06.2021 - Current
  • Answered phone calls and responded to customer emails.
  • Managed customer accounts and invoicing.
  • Scheduled and route technician to there call
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Made outbound calls to clients, schedule ac, furnace, plumbing, electric inspections.
  • New customer sell vip membership for inspections and discounts.

Ocean Import Customer Service Rep II

Ups Supply Chains Solutions
12.2005 - 06.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Handled FCL, LCL, LTL, hazmat, reefers shipments
  • Tracking containers on vessels from POL to POD and then on railroads to final destination.
  • Dispatch to carrier truckers to go pick up the container at final destination and deliver to the customer warehouse.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Researched and prepared product cost and trade compliance reviews for clients.
  • Built relationships with customers and community to establish long-term business growth.
  • Prepared vendor invoices and processed incoming payments.

Education

No Degree - Data Entry, Excel, Access, Computer Program

Lakeland College
Mattoon

High School Diploma -

Mattoon High School
Mattoon
06.1997

Skills

  • Scheduling Software
  • Microsoft Word
  • Customer Relationship Management
  • Microsoft Excel
  • Microsoft Outlook
  • Training New Hires
  • Processing Orders
  • Time Management
  • Active Listening
  • Customer Service
  • Accounts Payable and Accounts Receivable
  • International Shipments
  • Internal Audits
  • Freight Forwarding
  • Global Logistics

Timeline

Dispatcher

Air Services
06.2021 - Current

Ocean Import Customer Service Rep II

Ups Supply Chains Solutions
12.2005 - 06.2020

No Degree - Data Entry, Excel, Access, Computer Program

Lakeland College

High School Diploma -

Mattoon High School

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Julie Mehl