Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lisa-Marie Dolan

Yorba Linda,CA

Overview

9
9
years of professional experience

Work History

Financial Analysis Manager

Myrtle Air Services and Kingman Airline Services
Myrtle Beach, South Carolina
06.2024 - Current
  • Executed daily data entry into accounting software programs including QuickBooks.
  • Maintained accurate records of financial transactions using QuickBooks software.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Reconciled daily financial transactions and resolved discrepancies in records.

Practitioner Partnership Manager-Outbound Sales

Rupa Health
San Francisco, CA
12.2022 - 05.2024
  • Identified new business opportunities through lead prospecting and cold calling
  • Nurtured strong connections with key stakeholders by providing outstanding customer service, contributing to increased adoption and repeat business
  • Developed tailored presentations for prospective clients showcasing product features and benefits.
  • Maintained an organized database of contacts and client information.
  • Exceeded monthly sales objectives outlined by management team.

Manager, Member Services

Los Angeles Rams
Los Angeles, CA
07.2021 - 09.2022
  • Hired, trained, and led a team of 13 Member Service Representatives to provide world class service.
  • Assisted in strategizing and implementing the Season Ticket Member Renewal Campaign, which entailed delivering 20,000 membership gifts, managing service touchpoints, debt management, and CRM applications.
  • Achieved a 96% Renewal Campaign rate.
  • Increased efficiency by overseeing the onboarding and assignment of 16,000 accounts while implementing thorough software system training for representatives to maintain accurate records and data entry.
  • Scheduled and composed Season Ticket Member communication for the service department.
  • Monitored daily, weekly, and monthly KPI reports to ensure goals were met.

Supervisor, Membership Services

Los Angeles Kings
Los Angeles, CA
08.2019 - 07.2021
  • Hired and trained a team of 6 Service Executives.
  • Conceived and implemented service-related projects including renewals, service events, member benefits, touchpoints, sales campaigns, appointments, etc
  • Collaborated with Director of Ticket Operations to execute various operational projects including debt management, STM lists, and online account management.
  • Managed monthly communication plans for Service Executives to exceed sales and service targets while overseeing staff performance.
  • Resolved escalated customer issues promptly and efficiently.

Membership Account Manager-Senior Sales Executive

Los Angeles Kings
06.2016 - 07.2019

Education

Bachelor of Science - Business

University of Oregon
Eugene, OR
06-2012

Skills

  • Consultative Selling, Outside Sales, B2B Sales
  • Qualifying Prospects and Exceeds Sales Goals
  • Software as a Service (SaaS)
  • Proficient in Hubspot, Microsoft Dynamics, Outreach, Salesforce, and KORE

Accomplishments

  • Rupa Health's 2023 Peak Performance Award recipient for sales performance.

Timeline

Financial Analysis Manager

Myrtle Air Services and Kingman Airline Services
06.2024 - Current

Practitioner Partnership Manager-Outbound Sales

Rupa Health
12.2022 - 05.2024

Manager, Member Services

Los Angeles Rams
07.2021 - 09.2022

Supervisor, Membership Services

Los Angeles Kings
08.2019 - 07.2021

Membership Account Manager-Senior Sales Executive

Los Angeles Kings
06.2016 - 07.2019

Bachelor of Science - Business

University of Oregon

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Lisa-Marie Dolan