Kevin Green
BRIDGEPORT,CT
Summary
Results-driven sales and customer support professional with over 20 years of experience in sales administration, account management, and client relations. Proven track record of driving revenue growth, enhancing customer satisfaction, and improving operational efficiency. Recognized for strong leadership, quality control, and adherence to process standards.
Skilled in building and maintaining strategic client relationships, identifying new business opportunities, and optimizing service delivery through effective problem-solving and collaboration across all organizational levels. Adept at market analysis, negotiation, and customer retention, with a customer-centric and cost-conscious approach to decision-making.
Reliable, adaptable, and resourceful professional committed to delivering consistent results and supporting organizational growth.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Regional Account Manager
Optimum (U.S.)
2024.02 - Current
- Developed and maintained strong client relationships, serving as the primary point of contact for all account-related inquiries.
- Identified and pursued new business opportunities within existing accounts, driving revenue growth.
- Partnered with cross-functional teams to design and deliver customized client solutions aligned with business objectives.
- Resolved customer issues promptly, ensuring an increase in customer satisfaction and retention.
- Coordinated with marketing, operations, and finance teams to ensure seamless service delivery.
- Trained and mentored new team members on account management best practices and company procedures.
- Increased average deal size by 60% through strategic upsell and cross-sell initiatives.
- Acted as a trusted advisor by providing clients with guidance on industry best practices and market trends.
- Managed contract renewals and negotiations, securing favorable terms for both clients and the company.
Business Advisor
Trelevate / Frontier
2023.01 - 2024.01
- Participate in daily team training sessions, virtually or in person.
- Engage with small to midsize businesses to establish and grow B2B outside sales.
- Manage and nurture a sales pipeline from qualified leads through face-to-face presentations.
- Maintain open communication and collaboration with team members throughout the day.
- Present and promote Frontier Communications Inc.’s full suite of products and services to local businesses.
- Accurately record, track, and organize sales activities, follow-ups, and client information in the CRM on a daily basis.
Corporate Trainer
M&T Bank
2019.10 - 2023.05
- Design and implement orientation programs and on-the-job training curricula for employees across the organization.
- Evaluate the effectiveness of training programs and workshops, recommending and implementing modifications as needed.
- Partner with management to assess organizational training needs and schedule targeted training sessions.
- Develop systems to monitor employee performance and ensure alignment with training objectives.
- Ensure compliance with company standards and procedures throughout all training activities.
- Provide ongoing support and mentoring for new employees, conducting evaluations and identifying areas for improvement.
Senior Sales Representative
Optimum (U.S.)
2012.01 - 2019.08
- Lead Generation: Identify and qualify potential leads through inbound calling, email campaigns, networking, and online research.
- Sales Presentations: Deliver compelling product demonstrations and presentations to prospective customers via phone, email, and video conferencing.
- Closing Sales: Negotiate terms, close deals, and ensure a seamless customer experience throughout the sales cycle.
- CRM Management: Accurately maintain and update customer records, interactions, and sales activities in the CRM system.
- Collaboration: Partner with marketing and product teams to understand offerings and align sales strategies with market needs.
- Follow-Up: Build and nurture long-term customer relationships through regular follow-ups and exceptional after-sales support.
Subject Matter Expert (SME)
T-Mobile
2000.03 - 2009.09
- Applied subject matter expertise to evaluate business operations and processes, identifying opportunities where technical solutions could improve performance.
- Consulted across business functions, providing mentorship and contributing specialized knowledge to optimize workflows.
- Handled and resolved customer inquiries and escalations via telephone and SME email channel, ensuring timely and effective support.
- Negotiated settlements and conducted daily follow-up calls with inactive customers or those with unresolved issues, driving customer retention.
- Recognized with Sales Award for exceptional performance and contribution to sprint retention initiatives.
Service Manager
C.T.D.I / VERIZON
1996.05 - 2000.02
- Develop and implement customer service policies to ensure a seamless client experience.
- Address and resolve escalated complaints or complex inquiries with professionalism and efficiency.
- Monitor customer feedback and implement continuous improvement strategies to increase satisfaction.
- Team Leadership
- Recruit, train, and mentor customer service representatives and technical support staff.
- Conduct regular performance evaluations, providing coaching and constructive feedback.
- Foster a positive, collaborative, and high-performance team environment.
- Operational Management
- Oversee daily operations of the service department, including troubleshooting, repairs, and warranty claims.
- Ensure compliance with company policies, procedures, and industry standards.
- Manage inventory of replacement parts and accessories to support service operations.
- Sales & Upselling
- Promote additional services, upgrades, and accessories to customers.
- Collaborate with the sales team to meet and exceed revenue targets.
Education
Certificate - Automotive Engineering
University of Belize
Belize City1995-06
Associate's degree - undefined
High School Diploma - undefined
Wesley College
Belize1992-04
Skills
- Negotiation (10 years)
- Databases
- Improve communication (sales)
- Sales experience within retail
- Sales strategy
- Retail sales (10 years)
- Inside sales (9 years)
- Computer operation
- Technical support
- Upselling (9 years)
- Lead generation performance metrics
- Direct sales
- Outbound sales
- Sales territory planning
- Pipeline metrics analysis
- Communication skills
- Time management
- Large sales teams managed
- Account management
- Sales technology adoption
- Needs-based selling
- Retail math
- Customer acquisition targets
- SASS
- Consultative selling
- Sales revenue Forecasting
- Forecasting
- Sales presentations
- Sales automation technologies
- Relationship building
- Attention to detail
- Retention metrics analysis
- Problem-solving
- Sales lead qualification
- Intelligence experience
- Experience in startups
- English
- Large sales teams managed (1-2 teams)
- Retention targets
- Performance management
- Project Management
- Math
- Microsoft Office
- Closing sales
- Territory management
- Business development
- Driving
- Sales goal setting
- Cold calling
- Microsoft Access
- Client communication
- Agility
- New customer acquisition - Increase in new customer acquisition (11-25%)
- Active Directory
- Leadership
- Customer service (10 years)
- Customer feedback analysis
- Social media management
- Value-based selling
- Computer networking
- Sales experience within tech
- Presentation software
- Lead generation activity metrics tracking
- Training & development
- Marketing
- Computer skills
- Prospecting
- Client services
- Presentation skills
- B2B
- Sales incentive & commission planning
- Sales follow-up
- Software troubleshooting
- Windows
- Proposal writing
- Enhance product knowledge
- B2B sales
- Post-sales client support
- Microsoft Windows
- Mentoring
- Technical sales
- Upselling
- Territory sales
- Sales proposal development
- Workday (4 years)
- Financial services
- Sales (10 years)
- Organizational skills
- CRM software
- Client relationship development
- Mobile devices (10 years)
- Strategic territory metrics
- Lead generation
- Outside sales (5 years)
- Revenue targets
- Experience in small businesses (as technical sales engineer)
- Sales intelligence tools
- Help desk (1 year)
- Prospecting metrics analysis
- Presentation Skills
- Closing sales leads - Average sales lead-to-close time (1-3 months)
- Revenue Metrics (lead generation initiatives)
- Inbound selling
- Relationship selling
- Process improvement
- Troubleshooting
- Achieving large sales - Largest sale achieved ($1-$5,000)
- Sales training
- Sales reporting
- Customer acquisition
- Analysis skills
- CRM proficiency
- Industry expertise
- Performance tracking
- Client engagement
- Customer relationship development
- Data-driven
Accomplishments
- Achieved through effectively helping with .
Certification
- NMLS Present
- Driver's License January 2020 to January 2027
Languages
English - Fluent
Timeline
Regional Account Manager
Optimum (U.S.)
2024.02 - Current
Business Advisor
Trelevate / Frontier
2023.01 - 2024.01
Corporate Trainer
M&T Bank
2019.10 - 2023.05
Senior Sales Representative
Optimum (U.S.)
2012.01 - 2019.08
Subject Matter Expert (SME)
T-Mobile
2000.03 - 2009.09
Service Manager
C.T.D.I / VERIZON
1996.05 - 2000.02
Associate's degree - undefined
High School Diploma - undefined
Wesley College
Certificate - Automotive Engineering
University of Belize