Maria Cano Ramos

• Responsible for collections department of 2 stores
• Managed over 400 customer's account.
• Verified all customers application before installing.
• Managed repossession team
• Using multiple systems to find delinquent customers.
• Get customer to get current on account or retrieve merchandise.
• Achieved goals each week in collections.
• Managed store schedule for installs and services.
• Sales
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Recorded accurate and efficient records in customer database.
• Consulted with businesses to supply accurate product and service information.

• Texas Trainer
• Travel all over Texas to train new agents. Covered all procedures and rules of company. Explained how to use all software and different systems.
• Trained new agents to sell and teach them different technics for selling insurance policies.
• Underwriting Manager
• Checked attendance, verified that all 150 plus employees were in and on time. If any call ins, I would find replacement cover shift.
• Verified all locations in Texas (about 96 locations) were open and ready for the day.
• Set up Agents and corporate office on Vonage phone system to receive incoming calls.
• Agent help line duties - Assist agents in regard to sales, underwriting issues, password reset and any other issues they may have. Responsible to guide agents through correctly and in a timely matter.
• Underwriting duties - Overlooked at all new policies and endorsements made for different carriers company did business with. If there were any issues, carrier would notify. Therefore, my job was to forward the information to agents and made sure underwriting issues were completed.
• Overlooked at all office cameras to assure offices are running properly.
• At the end of the day, verified that calls got forward to the correct extensions.
• Sales Agent
• One Agent office, responsible for opening and closing office.
• Goal was to increase sales and hit monthly goals.
• Collected money for company and made daily deposit and bank runs.

Account manager

• Collected money for company. Goal was to get in contact with all past due customers and get them to renew account.
• Field visit customers that were non renewed and collected payment or merchandise.
• Opened and closed store as well as taking money deposit to bank.
• Responsible for 3-4 employees, making sure their job duties were done.

Sales manager

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Updated goal boards and set new goals for each day.
• Responsible for 4-6 employees making sure all deliveries were done and completed.
• Took inventory of all merchandise in store
• Count money at the end of the night and batch credit cards
• Closed store, set alarm and assure everything was ready for the next day.
• Took deposit to bank.