Koby Burkett
Colorado Springs,CO
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
A sales professional with over 10 years of experience in customer service, sales, leadership, and sales development.
- Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
- Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
12
12
years of professional experience
Work History
Sales Associate/ Floor Manager
Peak Kia Colorado Springs
04.2021 - Current
- Placing orders
- Educated customers about products and financing
- Responsible for sells training and sales turnovers
- Worked leads through CRM, phone calls and foot traffic
- Internet sales
- Keep returning customers through knowledgeable customer service and follow up
- Consistently placed top 3 sales people every month winning top sales on multiple occasions
- Assisted as floor manager and new sales trainer while working clients as well
- Worked as part of a team with back to back record breaking years of sales and customer satisfaction
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
Field Agent
Priority Staffing and Recruiting
09.2017 - 06.2021
- Hiring of contract workers for businesses
- Managing payroll
- Managing social media for Company
- B2B sells
- Worked with clients to find quality employees for multiple different businesses
- Built a recruiting team that successfully prospected and managed clients
- Trained and developed new recruiters and assisted in fast growth of a new small business.
- Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales professional
Kia of LaGrange
06.2020 - 03.2021
- Placed orders
- Educated customers about products and financing
- Responsible for sells training and sales turnovers
- Worked leads through CRM, phone calls and foot traffic
- Internet sales
- Keep returning customers through knowledgeable customer service and follow up
Sales Associate
Cellular Sales
12.2017 - 11.2019
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technicalsupport
- Outside business Sales of wireless services and devices
- Warm and cold calling
- Manage accounts of clients to ensure satisfaction of new and existing clients
- Inside sales of mobile service and devices
- Conducted credit card transactions through POS System
- Placed orders
- Up-sold customers
- Assisted with returns
- Provided pleasant customer service
- Placed in the top 100 sales in the USA every month at a company with over 5,000 sales associates
- Became a sales floor trainer role for new employees throughout the company
Wireless Expert
Metro by T-Mobile
07.2017 - 09.2017
- Assisting Customers with prepaid wireless accounts
- Sales of mobile devices and service
- Assisting customers with technical problems
Wireless Expert
Wireless Advantage
11.2016 - 06.2017
- Sales of mobile devices and service
- Assisting customers with technical issues
- B2B sales
- Cold and Warm calling
Sales Associate
HHGregg
08.2013 - 09.2016
- Sales of electronics and appliances
- Sales of extended warranties and insurance
- Assisting customers with home improvement decisions
- Working with a team to assist customers
- Placed orders
- Up-sold customers
- Assisted with returns
- Responsible for store displays
- Maintained a clean service environment
Education
Diploma -
06.2011
Skills
- Social Media Management
- Account Management
- B2B Sales
- Microsoft Office
- CRM software
- Management
- Sales Training
- Networking Events
- Team Meeting Facilitation
- Sales Tracking
- Motivational Leadership
- Order Management
- Sales floor support
- Sales Expertise
- Sales Trends
- Furniture Sales
- Verbal and Written Communication
- Order Processing
- Product Recommendations
- Time Management
- Upselling Techniques
- Teamwork and Collaboration
- Sales Goal Attainment
- Customer Needs Assessment
- Sales Generation
- Dispute Mediation
- Commission Sales
- Appliance Sales
- Corrective Actions
- Suggestive Selling
- Promotional Sales Events
- Sales Communications
- Sales Leadership
- Upselling Strategies
- Returns and Refunds
- Sales Optimization
- Effective Selling Techniques
- Quote Generation
- Speaking Clearly
- Persuasive Selling
- Retail Knowledge
- Quotas and Goals
- Sales Principles
- Upselling Products and Services
- Answering Customer Questions
- Complex Transactions
- Consultative Sales Techniques
- Customer Understanding
- Sales Representation
- Google Spreadsheets
- Efficient Sales Transactions
- Online Systems
- Assigning Tasks
- Territory Assignments
- Mobility Devices
- Presentations and Demonstrations
- Promotional Campaigns
- Online Help
- Activating Phones
- Microsoft PowerPoint
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Social Media Management
- Customer Data Confidentiality
- Call Documentation
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Customer Account Management
- Efficient and Detail-Oriented
- Order and Refund Processing
- Microsoft Exchange
- Call Transfers
- Auto Dialers
- Inbound and Outbound Calling
- Information Inputting
- Consulting Supervisors
- Telephone Management
- Credit Card Payment Processing
- Customer Service and Assistance
- Correcting Discrepancies
- Customer Inquiry Response
- Report Preparation
- Directing Calls
- Skilled in Microsoft Office
- Computer Proficiency
- Solving Customer Concerns
- Online Chat
- Promoting Brand and Company Identity
- Sales Report Generation
- Promotional Information
- First-Tier Technical Support
- Critical Thinking
- Answering Emails
- Excellent Attention to Detail
- Establishing and Maintaining Customer Relationships
- Sales Quota Achievement
- Policy and Procedure Adherence
- Patient and Empathetic
- Complaint Response
- Proactive Self-Starter
- Document and Records Management
- Recommending Solutions
- Billing Adjustments and Refunds
- Complex Product Knowledge
- Call Volume and Quality Metrics
- Proficiency in Microsoft Office and G Suite
- Customer Information Databases
- Livechat Messaging
- Service Quality Improvement
- Customer Loyalty
- Staff Training
- Client Relationships
- Team Management
- Information Updates
- Employee Motivation
- Financial Documentation
- Employee Paperwork
- Consumer Behavior
- Employee Performance Reviews
- Team Goals
- Consultative Sales Approach
- Job Assignments
- Training Initiatives
- Social Media Management
- Revenue Quotas
- Leadership and Change Management
- Diligent Follow Through
- Client Rapport-Building
- Customer Proposals
- New Hire Orientation
- Payroll Administration
- Adaptable and Resilient
- Proper Staffing
- Scheduling and Coordinating
- Project Management
- Staff Management
- Managing Operations and Efficiency
- Strategic Planning
- Administration and Reporting
- Contract Development and Management
- Employee Coaching and Motivation
- Managing Employee Relations
- Managing Terminations
- Managing Reception
- Issue and Conflict Resolution
- Managing Laborers
- Managing Routines
- Managing Career Progression
- Finance and Accounting Operations
- Productivity Performance
- Managing Multiple Tasks
- Social Media Platforms
- Account and Territory Management
Accomplishments
- Collaborated with team of 20 in the development of to accomplish multiple record years.
- Trained team of 20 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
- Willing to relocate to: - Colorado Springs, CO - Phoenix, , AZ , Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate/ Floor Manager - Peak Kia Colorado Springs
04.2021 - Current
Sales professional - Kia of LaGrange
06.2020 - 03.2021
Sales Associate - Cellular Sales
12.2017 - 11.2019
Field Agent - Priority Staffing and Recruiting
09.2017 - 06.2021
Wireless Expert - Metro by T-Mobile
07.2017 - 09.2017
Wireless Expert - Wireless Advantage
11.2016 - 06.2017
Sales Associate - HHGregg
08.2013 - 09.2016
J.R. Arnold High School - Diploma,
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