Julie Mendoza
Macon,GA
Summary
Dynamic pharmacy leader with extensive experience at Walgreens, excelling in training and mentoring teams to enhance patient care and operational efficiency. Proven track record in medication therapy management and performance metrics, driving significant improvements in service delivery and compliance. Adept at fostering teamwork and implementing innovative solutions for complex challenges.
Experienced with coordinating pharmacy operations across multiple locations to ensure consistent service quality. Utilizes strategic planning and regulatory knowledge to enhance efficiency and compliance. Track record of fostering collaborative team environments and achieving operational excellence.
Overview
13
13
years of professional experience
Work History
District Pharmacy Supervisor/Healthcare Supervisor
Walgreens
Macon, GA
10.2023 - Current
- Trained and mentored pharmacy staff across all district stores on best practices and operational procedures, including all pharmacy managers as direct reports.
- Analyzed workflow processes within each store to identify areas for efficiency improvements.
- Collaborated with fellow supervisors to share best practices for improving overall company performance in the region.
- Ensured compliance with federal, state, and local laws for safe pharmaceutical practices in each store within the district through routine visits and inspections.
- Coordinated staff training programs to enhance employee knowledge and skills, resulting in improved customer service experiences and operational efficiencies.
- Established recruitment strategies targeting qualified candidates, resulting in a diverse and highly skilled workforce within the district.
- Recruited, hired and trained all pharmacists.
- Maintained strong relationships with pharmaceutical representatives to stay informed about new products, promotions, and industry developments.
- Fostered teamwork among employees through regular meetings focused on goal-setting, problem-solving, and employee recognition efforts.
- Spearheaded and implemented new projects to expand scope of team engagement.
- Educated and coached pharmacy staff to connect their daily work to the company's overall profitability or EBIDTA.
District Manager
Walgreens
Lakeland, FL
11.2021 - 10.2023
- Oversaw daily operations across multiple store locations, ensuring compliance with company policies and procedures.
- Implemented inventory management strategies that reduced stock discrepancies and improved accuracy.
- Trained and developed store managers, pharmacy managers and technicians on best practices in customer service and employee engagement.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity and morale.
- Analyzed sales data to identify trends, driving targeted marketing initiatives to enhance revenue growth.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Pharmacy Manager
Walgreens
Tampa, FL
06.2016 - 11.2021
- Oversaw daily pharmacy operations ensuring compliance with regulations and company policies.
- Managed inventory levels, optimizing stock rotation to prevent shortages and overstock situations.
- Led staff training initiatives, enhancing team knowledge of medication management and customer service standards.
- Implemented workflow improvements, reducing prescription processing times while maintaining accuracy.
- Developed strategic plans for community outreach programs, increasing patient engagement and health awareness.
- Analyzed performance metrics to identify areas for operational efficiency and cost reduction initiatives.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Long-Term Care Pharmacy Manager/Consultant Pharmacist
Mulberry Pharmacy
Lakeland, FL
07.2013 - 05.2016
- Supervised daily pharmacy operations, ensuring adherence to regulatory standards and best practices.
- Managed inventory control systems, optimizing stock levels and reducing waste effectively.
- Trained and mentored pharmacy staff on medication management and patient care protocols.
- Implemented workflow improvements to enhance prescription processing efficiency and accuracy.
- Collaborated with healthcare providers to develop patient-specific medication plans and consultations.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Evaluated patient medication histories to assess medication compliance and spot issues such as duplication of therapy or side effect management issues.
Education
Bachelor of Science - Pharmacy
University At Buffalo College of Pharmacy
BuffaloSkills
- Patient education and counseling
- Operations management
- Performance metrics
- Medication therapy management
- Immunizations
Training and mentoring
- Procedure development
- Team building
- Multitasking and prioritizing
- Problem-solving
- Time management
- Critical thinking
Timeline
District Pharmacy Supervisor/Healthcare Supervisor
Walgreens
10.2023 - Current
District Manager
Walgreens
11.2021 - 10.2023
Pharmacy Manager
Walgreens
06.2016 - 11.2021
Long-Term Care Pharmacy Manager/Consultant Pharmacist
Mulberry Pharmacy
07.2013 - 05.2016
Bachelor of Science - Pharmacy
University At Buffalo College of Pharmacy