Summary
Overview
Work History
Education
Skills
Timeline
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Julie Miles

Winter Haven,Florida

Summary

Dynamic professional with extensive experience at the State of Missouri Children's Division, excelling in program development and case management. Recognized for exceptional conflict resolution and collaborative teamwork, I effectively addressed complex service issues, ensuring comprehensive care for diverse clients while maintaining strong relationships with stakeholders.

Overview

17
17
years of professional experience

Work History

Constituent Response - Program Development

State Of Missouri Children's Division
Springfield, MO
10.2022 - 12.2024
  • Worked with cross-functional teams of child welfare professionals and executives to achieve goals.
  • Identified needs of constituents promptly and efficiently.
  • Provided support and guidance to elected officials and program directors to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Case Manager, Investigator and Specialist

State of Missouri - Children's Division
Springfield, MO
08.2007 - 10.2022
  • Collaborated with other professionals to ensure comprehensive care for clients and interacted with court officials and attorneys as well as mental health professionals.
  • Provided guidance on parenting issues such as discipline methods, nutrition education and developmental milestones.
  • Conducted home visits to evaluate living conditions and provided support for families in need of assistance.
  • Provided direct case management services to a caseload of clients with diverse backgrounds and needs.
  • Consulted with staff on resolution of complex service issues. I conducted staffing's with workers to determine if a child needed a higher level of care within our mental health settings and programs.
  • supervised parent/child visits within the community and modeled positive parenting. During my tenure as a case manager, I managed a case load of 20-30 families, each with a weekly supervised visit with their children in the community or in the office. With these visits, I took detailed notes for not only my case file, but for the court officials, attorneys and team meetings. The court often sought out my opinion on how the visits were going, and I have testified in court as an 'expert witness' because of my training and experience.

Education

Master of Arts - Counseling

Evangel University
Springfield, MO
05-2006

Bachelor of Arts - Mass Communication

Drury University
Springfield, MO
08-1988

Skills

  • Program development
  • Data analysis
  • Policy writing
  • Case management
  • Conflict resolution
  • Collaborative teamwork

Timeline

Constituent Response - Program Development

State Of Missouri Children's Division
10.2022 - 12.2024

Case Manager, Investigator and Specialist

State of Missouri - Children's Division
08.2007 - 10.2022

Master of Arts - Counseling

Evangel University

Bachelor of Arts - Mass Communication

Drury University

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