Julie Miller
Glen Allen,VA
Summary
Proven leader in banking and logistics, adept at strategic planning and problem-solving, significantly enhancing operational efficiency at FedEx and Truist Bank. Excelled in staff management and business communication, ensuring top-notch customer service and process optimization. Skilled in both oral communication and banking operations, consistently achieving and surpassing goals.
Overview
22
22
years of professional experience
Work History
Warehouse Manager/ Operations Administrator
FedEx
08.2023 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Compile data in various systems to provide reports to management for review.
- Serve as customer service on the front-line to receive, solve, and escalate customer inquiries and issues to the package coordinators and business contact.
Post-Closing Document Cure Analyst II
Truist Bank
12.2010 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Communicated with settlement agents, attorneys, and clients to cure broken documents.
- Ensured pipeline management.
Senior Mortgage Loan Officer
Bank Of America, Home Loans
04.2002 - 11.2010
- Prepared comprehensive loan files that included detailed documentation needed for underwriting approval.
- Provided exceptional customer service throughout the loan process by addressing questions and concerns promptly.
- Analyzed applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
- Processed loan applications for conventional FHA, VA, and second mortgages.
- Managed pipeline of mortgage applications for timely processing and closing, resulting in satisfied clients.
Education
Bachelor of Science - Professional Banking Operations And Leadership
Bellevue University
Bellevue, NE05.2022
Skills
- Business Communication
- Strategic Planning
- Excellence in Banking Operations
- Oral Communication & Mentoring
- Public Speaking
- Problem-Solving
- Staff Management
Timeline
Warehouse Manager/ Operations Administrator
FedEx
08.2023 - Current
Post-Closing Document Cure Analyst II
Truist Bank
12.2010 - Current
Senior Mortgage Loan Officer
Bank Of America, Home Loans
04.2002 - 11.2010
Bachelor of Science - Professional Banking Operations And Leadership
Bellevue University