Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Miller

SAGINAW

Summary

Dynamic professional with a proven track record at Rent-A-Center NPS, excelling in relationship building and customer service. Successfully increased sales revenue through strategic planning and effective team leadership. Skilled in evaluating situations and problem-solving, consistently achieving client satisfaction and loyalty while managing diverse accounts.

Overview

14
14
years of professional experience

Work History

Courier/Driver

Amazon Flex
10.2022 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.

Server

Zehnders of Frankenmuth
10.2015 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Sales Manager

Rent-A-Center NPS
11.2014 - 10.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Substance Abuse Counselor

Recovery Unlimited
01.2011 - 11.2014
  • Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
  • Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
  • Supported aftercare planning for continued recovery after treatment.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.

Education

Bachelor Of Arts - Psychology And Political Science

University of Michigan
05.1996

Skills

    Evaluate and assess situations

    Relationship building

    Customer service

    Time management

    Problem solving

    Supervision and scheduling

    Working with a diverse group

    New account development

Timeline

Courier/Driver

Amazon Flex
10.2022 - Current

Server

Zehnders of Frankenmuth
10.2015 - 10.2022

Sales Manager

Rent-A-Center NPS
11.2014 - 10.2015

Substance Abuse Counselor

Recovery Unlimited
01.2011 - 11.2014

Bachelor Of Arts - Psychology And Political Science

University of Michigan

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