Julie Mills
West Melbourne,FL
Summary
Versatile administrative and customer service professional with experience supporting executives, customers, installers, and warehouse teams. Strong in CRM management, scheduling, and document organization, with a focus on smooth operations, accurate records, and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Operations Support Specialist
Sunset View Windows and Doors
Melbourne, FL
05.2025 - Current
- Coordinated communication among executives, staff, and customers, preparing memos, reports, and other business documents to streamline workflow.
- Responded to customer calls about product details, delivery timing, and service requests.
- Helped maintain customer satisfaction by resolving issues with knowledgeable, friendly service.
- Communicated scheduling updates between customers, installers, and warehouse staff.
- Resolved scheduling conflicts and adjusted plans to ensure smooth operations.
- Reviewed availability, priorities, and deadlines before assigning time slots.
- Supported office operations through efficient filing, data entry, and document organization.
- Maintained customer records in CRM systems and account databases.
- Managed submissions of permits to ensure compliance with local regulations. with municipal agencies and departments.
- Submitted documents to local authorities for approval of proposed projects.
Server
Hemingway's Tavern
Melbourne, FL
11.2018 - 04.2025
- Assessed guest satisfaction and addressed concerns with calm, professional communication to maintain a positive dining atmosphere.
- Demonstrated enthusiasm for restaurant menu by engaging customers and providing detailed information about dishes.
- Processed payments and managed cash, card, and receipt transactions with precision to enhance customer experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Coordinated with restaurant staff to streamline operations and improve service delivery.
Skills
- CRM administration
- Client relationship management
- Scheduling coordination
- Data entry
- Document control
- Financial reporting
- Customer communication
- Conflict resolution
Timeline
Operations Support Specialist
Sunset View Windows and Doors
05.2025 - Current
Server
Hemingway's Tavern
11.2018 - 04.2025