Glory Santiago

Dynamic Senior Operations Specialist at GOJO Industries Inc. with a proven track record in enhancing business operations and driving high-volume sales growth. Expert in Salesforce solutions and CRM optimization, I excel in building strategic partnerships and leading cross-team collaborations to achieve significant process improvements and operational efficiency.

• GOJO Industries Inc., Remote, Senior Operations Specialist, 01/01/24, Present, Streamlined sales operations by aligning efforts across distributors, internal teams, manufacturer’s reps, and end-users, driving workflow efficiency and operational consistency., Ensured data integrity and informed decision-making by maintaining accurate account, roster, contact, and opportunity records in CRM systems., Collaborated with global and LATAM marketing teams to develop and translate high-impact, sales-driven collateral for regional markets and the corporate website., Provided strategic support to the Vice President and Field Sales teams across LATAM, Mexico, Canada, and U.S. markets, enabling successful execution of regional growth initiatives., Led the turnaround of a failing end-user account by assuming full ownership, analyzing needs, and designing a new business process; reduced weekly emails from 100+ to fewer than 5 and eliminated recurring complaints., Drove account acquisition, maintenance, and retention by creating internal / external professional business partnerships., Delivered comprehensive CRM/Salesforce training to international teams, increasing compliance from 15% to 80% and driving adoption of standardized processes across global operations., Managed all logistical aspects and provided on-site support for both domestic and international trade shows, ensuring seamless execution and successful event outcomes., Created and led multiple Salesforce sales initiatives, delivering high ROI by developing robust tracking processes and actionable reporting frameworks to optimize performance and decision-making., Spearheaded a Salesforce roster project in collaboration with our third largest distributor, engaging hundreds of DSRs to enable monthly opportunity sales reporting by region and leadership, improving visibility and strategic decision-making., International Key Account Specialist II, 01/01/18, 12/31/23
• Dollar Bank, Remote, Mortgage Specialist/Processor, 01/01/05, 12/31/18, Originated and processed various loan types offered by Dollar Bank, including Conventional, FHA, CRA, VA, ARMS, non-conforming, and portfolio loans., Conducted research and implemented problem-solving techniques to ensure compliance with customer loyalty, quality, and timeliness standards., Educated community through informative home-buying seminars, delivering valuable insights into the latest and accessible products., Achieved remarkable closing ratio of 95% while maintaining consistent pipeline of approximately 60 to 70 loans., Recognized as Top Volume Processor for three months in 2018 by demonstrating exceptional performance., Generated new business and increased sales through extensive knowledge, effective target market penetration, nurturing partner relationships, and exceptional customer care techniques.
• Joshen Paper, Remote, Accounts Receivable

• Resourceful leader with demonstrated excellence in providing essential support to executives and empowering teams through comprehensive training initiatives.
• Expertise in driving sales through strategic management of accounts, contacts, and opportunity records in CRM systems.
• Proficient in CRM management, Salesforce training, and establishing valuable business partnerships.
• Creative problem-solver; dedicated to ensuring continuous improvement, leading sales campaigns, and collaborating with distribution partners and sellers to maximize revenue.
• Logical thinker and bilingual communicator with strong operational command over English and Spanish languages.

• WalkMe Center of Excellence award recipient, GOJO Industries, 01/01/22
• WalkMe Certified Builder, GOJO Industries, 01/01/22
• Team Leader Development Program, 56, True, GOJO Industries, 01/01/22