Heather Green
Hiram,GA
Summary
Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CFO
G&B Catering
08.2023 - Current
- Identified process improvements that could be made, leading to increased efficiency and improved customer service levels
- Analyzed financial data from multiple sources to inform decisions
- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable
- Analyzed financial documents including income statements, balance sheets, budgets, payroll information, and other related documents
COO
Urban Evolution Salon
04.2018 - 07.2023
- Promoted from Front Desk Manager to Salon Director to Chief Operations Officer of all three locations
- Leveraged technology solutions to automate manual tasks and streamline operational efficiencies
- Led staff at multiple locations, ensuring their development and success through mentoring, coaching, training, and performance management
- Built a high-performing culture focused on accountability, transparency, innovation, creativity, customer service excellence, continuous learning, and development
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC06.2003
Skills
- Business operations enhancement
- Learning & skill acquisition
- Team collaboration
- Leadership
- Attention to detail
- Accuracy & Precision
- Organizational skills
- Planning abilities
- Goal-driven
- Self-discipline
- Responsibility & Integrity
- Communication skills
- Feedback receptiveness
- Quickbooks Online
- Budgeting and forecasting
- Reporting
- Proficient in Google Sheets, Slack, Zoom, Loom, Phorest, Trello, & Asana
- Standard Operating Procedure (SOP) Development
- KPI Tracking & Coaching
Accomplishments
- Achieved streamlined financial reporting and improved cash flow management by earning bookkeeping certification and implementing accurate, efficient financial tracking processes.
- Used Google Sheets to develop automated KPI trackers for individual projects.
- Supervised 3 teams consisting of of 26 staff members.
Certification
Intuit Certified Bookkeeper
Timeline
CFO
G&B Catering
08.2023 - Current
COO
Urban Evolution Salon
04.2018 - 07.2023
High School Diploma -
Socastee High School
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