Julie Moser
Conover,NC
Summary
Results-driven Infrastructure Engineer with strong technical support and project coordination skills. Expertise in systems documentation and customer relationship management, ensuring efficient operations and minimal disruptions during upgrades.
Overview
44
44
years of professional experience
Work History
Infrastructure Engineer
Auction Edge
Franklin, TN
11.2007 - Current
- Documented processes and procedures to improve team knowledge sharing and training efficiency.
- Provided technical support during system upgrades, minimizing disruptions.
- Collaborated with cross-functional teams to schedule projects impacting various business areas.
- Planned and controlled installation processes to ensure timely delivery of project requirements.
- Organized data for key decision-making and information modeling.
- Supported sales efforts by providing technical information.
- Participated in capacity planning to secure necessary resources for business operations.
- Delivered helpdesk service to assist customers efficiently.
Programmer
Clayton Marcus
Bethlehem, NC
08.2001 - 10.2007
- Developed software solutions to enhance operational efficiency and productivity.
- Collaborated with cross-functional teams to design user-friendly applications.
- Conducted code reviews to ensure quality and maintain coding standards.
- Implemented system updates and patches for improved performance and security.
- Documented software specifications and procedures for future reference.
- Coded, tested and debugged programs in accordance with established standards.
- Developed tests to verify implementation of project requirements and enhance customer satisfaction.
- Established and executed program development plans detailing steps and schedules.
IT Systems Administrator
Auction Software Inc
Statesville, North Carolina
05.1993 - 08.2001
- Troubleshot hardware and software issues to minimize downtime for users.
- Configured and maintained servers to ensure optimal performance for auction processes.
- Installed and configured operating systems, software applications, and system management tools.
- Provided technical support to users regarding hardware, software, and networking issues.
- Maintained an inventory of all IT assets including hardware and software licenses.
- Created user accounts with appropriate privileges in accordance with organizational policies.
- Planned upgrades or replacements of existing systems based on budget constraints and resource availability.
- Coordinated with vendors for timely procurement of new equipment or replacement parts when needed.
- Oversaw storage management, data migration, backups and drive replacements.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
- Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
- Designed, configured and tested computer hardware and operating system software.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Programmer/Systems Engineer
IBM
Charlotte, North Carolina
06.1982 - 05.1993
- Troubleshot and resolved technical issues in existing applications and systems.
- Conducted code reviews to maintain performance and reliability of software products.
- Participated in project planning sessions to align technical solutions with business goals.
- Coded, tested and debugged programs in accordance with established standards.
- Provided technical support and guidance to users and other team members.
- Managed software updates and configuration changes efficiently.
- Provided technical support and training to team members and clients.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Analyzed customer requirements and translated them into functional specifications.
- Advised customers on use of products or services.
- Managed customer center activities and maintained equipment necessary for training and presentations.
Education
Master of Arts - Educational Media
Appalachian State University
Boone, NC12-2008
Bachelor of Science - Computer Information Technology
Appalachian State University
Boone, NC05-1982
Skills
- Systems documentation
- Technical support
- Customer relationship management
- Project coordination
- System administration
- Multitasking
- Technical support and assistance
Accomplishments
IBM Branch Manager's Award
Timeline
Infrastructure Engineer
Auction Edge
11.2007 - Current
Programmer
Clayton Marcus
08.2001 - 10.2007
IT Systems Administrator
Auction Software Inc
05.1993 - 08.2001
Programmer/Systems Engineer
IBM
06.1982 - 05.1993
Master of Arts - Educational Media
Appalachian State University
Bachelor of Science - Computer Information Technology
Appalachian State University