Julie M. Villa
New Port Richey,FL
Summary
Strategic Operations Director with a strong track record in managing organizational functions and executing business strategies. Expertise in financial performance and market trends drives revenue growth and enhances client satisfaction. Experienced in leading diverse teams and collaborating with stakeholders to optimize operations and achieve strategic goals.
Overview
26
26
years of professional experience
Work History
Director, Stragetic Account Management
WEX
04.2025 - Current
- Oversaw enterprise client portfolio generating over $250 million in annual revenue, focusing on retention and growth.
- Defined and executed strategies for enterprise accounts to drive client outcomes and support growth objectives.
- Served as senior executive sponsor for high-impact enterprise relationships, effectively managing escalations to maintain satisfaction.
- Collaborated with leaders in sales, product, technology, and operations to deliver cohesive, integrated solutions.
- Led, coached, and developed senior account leaders to enhance performance and ensure succession readiness.
Director of Partner Services
WEX
11.2010 - 03.2025
- Led organization of 100+ professionals to support large, complex enterprise and strategic partner clients, enhancing service delivery.
- Managed enterprise and partner relationships representing $250M+ in total revenue.
- Improved client retention and satisfaction through proactive engagement, executive governance, and escalation management.
- Designed and implemented scalable service and operational models to ensure efficiency and consistency in partner services.
- Directed large-scale open enrollment initiatives for thousands of employer groups and participants, streamlining processes and improving participant experience.
- Trusted advisor to executive leadership on enterprise risk, partner strategy, and customer experience transformation.
Director of Operations
Mangrove Employer Services
11.2000 - 11.2010
- Led multi-disciplinary teams to consistently meet or exceed SLAs across a diverse client portfolio.
- Managed vendor partnerships and enterprise clients, driving operational excellence and maintaining service quality standards.
- Acted as executive escalation point for high-value clients, enhancing long-term relationships through effective issue resolution.
- Oversaw operational functions including account management, customer service, claims, and processing to ensure seamless service delivery.
Education
Business Administration Studies -
Pasco Hernando State College
Skills
- Client success management
- Account management
- Revenue growth
- Service delivery management
- Operational excellence
- Cross-functional alignment
- Executive relationships
- Organizational leadership
- Risk management
- Client onboarding strategy
Awards Recognition
- WEX Presidents Club Award, 2018
- WEX Leadership Award, 2011, 2021
- WEX Key Contributor Award, 2023
Core Leadership Capabilities
- Operational Excellence
- Revenue Retention & Expansion
- Executive Relationship Management
- Customer Success Strategy
- Enterprise & Strategic Account Management
- Organizational Leadership
- Escalation & Risk Management
- Cross-Functional Alignment
- Open Enrollment Leadership
Timeline
Director, Stragetic Account Management
WEX
04.2025 - Current
Director of Partner Services
WEX
11.2010 - 03.2025
Director of Operations
Mangrove Employer Services
11.2000 - 11.2010
Business Administration Studies -
Pasco Hernando State College