Julie-Ngoc Nguyen
Roanoke,TX
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
10
10
years of professional experience
Work History
Fine Dining Server
Mystic Grill
Covington, Georgia
01.2024 - 08.2025
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
Assistant Manager/Junior Web Developer
Anchored Design
Jacksonville , NC
12.2017 - 06.2019
- Completed design projects to meet budget, equipment, performance and legal requirements.
- Determined job priorities for multiple projects and communicated sequencing, priorities, and timelines to entire team.
- Implemented quality control measures to uphold company standards.
- Researched new technologies to improve existing web solutions.
Front Desk Administrator/New Patient Coordinator
Winnie Orthodontics
Arlington, Texas
05.2015 - 11.2017
- Scheduled and confirmed appointments for clients and staff.
- Organized and led patient care meetings with healthcare teams to discuss treatment plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Researched insurance denials, rejections, and appeals.
- Filed insurance paperwork for reimbursement purposes.
Education
Some College (No Degree) - Education
Tarrant County College
Fort Worth, TXSkills
- Problem solver
- Active listener
- Attention to details
- Time management
- Critical thinking
- Conflict solution
- Customer service
- Communication skills
Timeline
Fine Dining Server
Mystic Grill
01.2024 - 08.2025
Assistant Manager/Junior Web Developer
Anchored Design
12.2017 - 06.2019
Front Desk Administrator/New Patient Coordinator
Winnie Orthodontics
05.2015 - 11.2017
Some College (No Degree) - Education
Tarrant County College
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