Julie Nicholson
Berlin,MD
Summary
Knowledgeable professional with several years of experience bringing planning and problem solving abilities. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support educational goals. Comfortable working with students of different skill levels to aspire the love of learning.
Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
30
30
years of professional experience
Work History
Business Owner
Let's Clown Around!
Berlin , MD
03.1995 - Current
- Identified and recruited staff members, including managers and sales personnel.
- Conducted competitive analysis to inform strategic planning and positioning.
- Conferred with customers to understand needs and finalize purchase orders.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Set pricing structures according to market analytics and emerging trends.
- Monitored cash flow to ensure proper budgeting of resources.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts with vendors for supplies and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Medical Receptionist/Medical Assistant/Billing Assistant
Coombs Family Chiropractic
Morgantown, WV
02.2015 - 03.2020
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Straightened up waiting room to maintain neat and organized space.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
- Processed referrals for specialist care when requested by physicians or patients.
- Developed X-rays.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Processed patient payments and scanned identification and insurance cards.
- Completed relevant insurance and other claim forms.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled and confirmed patient appointments and consultations.
- Checked patients in and out for appointments and collected co-payments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Checked claims coding for accuracy with ICD-10 standards.
Technology Student Association Advisor
Monongalia County Board Of Education
Morgantown, West Virginia
03.2000 - 09.2012
- Established and enforced administration policies and rules governing students and their behavior.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Educated Middle school and High school students using career and technology education (CTE) program to aspire students to become science, technology, engineering and mathematic (STEM) leaders.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided leadership resources and activities that develop and demonstrate leadership and 21st century skills essential for success in the job market.
- Developed invaluable leadership opportunities through competitive events and activities that allowed students to develop skills in critical thinking, problem solving, team work, perseverance, communication, dependability, collaboration,and creativity during state and national competition.
- Effectively communicated with parents, students and co-workers about students progress and behaviors.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the program more productive.
- Provided equipment, tools, software, and any material or resource that was need for a student to participate in any competition.
- Provided community resources for parents and students.
- Effectively communicated with students, parents and faculty through face to face, phone calls, text and email.
Education
Regents Bachelor of Arts - Technology Education
Fairmont State University
Fairmont, WV05-2010
Skills
- Problem solving
- Driven, determined, self starter
- Public speaking
- Organizational management
- Time management
- Leadership
- Interpersonal communication
- planning
- Verbal and written communication
- Customer service
- Attention to detail
- Team leadership
- Adaptability
- Creative
- Flexible
Timeline
Medical Receptionist/Medical Assistant/Billing Assistant
Coombs Family Chiropractic
02.2015 - 03.2020
Technology Student Association Advisor
Monongalia County Board Of Education
03.2000 - 09.2012
Business Owner
Let's Clown Around!
03.1995 - Current
Regents Bachelor of Arts - Technology Education
Fairmont State University