Julie O'Grady
Temperance,MI
Summary
Experienced manager with a strong background in operations management, customer relations, and staff oversight. Proven ability to manage daily operations, and ensure compliance with policies and procedures. Ready to bring extensive management skills to support and grow a new team in a managerial role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CASE MANAGER
Midwest Recovery Center
Toledo, OH
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
HOUSING DIRECTOR
Midwest Recovery Center
Toledo, OH
- Created strategies to reduce vacancies in vacant units, resulting in increased revenue for the organization.
- Analyzed data from financial reports to identify potential areas of improvement within the housing department.
- Established procedures for handling tenant complaints and concerns in a timely manner.
OWNER
Certain Steps
Toledo, OH
01.2024 - Current
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
PROGRAM MANAGER
Midwest Recovery Center
Toledo, OH
12.2017 - 03.2024
- Ensured compliance with company policies and procedures while managing programs.
- Analyzed program performance and identified areas for improvement.
- Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements.
Education
High School Diploma - General
Bowser High School
Toledo, OHSkills
- Small business operations
- Verbal and written communication
- Business management
- Client service
- Staff hiring
- Customer relations
- Relationship building
- Operations management
- Staff management
- Team oversight
Certification
- CDCA
- QMHS
Timeline
OWNER
Certain Steps
01.2024 - Current
PROGRAM MANAGER
Midwest Recovery Center
12.2017 - 03.2024
CASE MANAGER
Midwest Recovery Center
HOUSING DIRECTOR
Midwest Recovery Center
High School Diploma - General
Bowser High School