Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ANCHANEL J. HARRISON WILKES

Torrance,CA

Summary

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

20
20
years of professional experience

Work History

Director of Operations and Case Management Service

Mercy 2
10.2022 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Established strong partnerships with vendors, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Improved project delivery times, adopting agile methodologies and fostering collaborative environment that encouraged quick decision-making and flexibility.
  • Drove agency's expansion into new sectors by developing and executing comprehensive operational strategy that addressed client challenges.
  • Cultivated and strengthened lasting client relationships using strong needs resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new resource streams.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Monitored regulatory compliance within the department to ensure adherence to industry standards and best practices.
  • Implemented data-driven decision-making processes to optimize case management strategies and improve overall performance.
  • Improved case management efficiency by streamlining processes and implementing time-saving strategies.
  • Built strong working relationships with external stakeholders such as healthcare providers, legal representatives and government agencies enhancing inter-agency cooperation and ultimately improving client outcomes.
  • Developed comprehensive case plans for clients, resulting in more effective support and improved outcomes.
  • Achieved successful resolutions for clients through diligent investigation, research, and collaboration with relevant professionals.
  • Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
  • Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
  • Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
  • Developed and administered budgets, authorized expenditures and monitored financial indicators to improve profitability.
  • Devised and implemented cost-control plans to enhance department operations.
  • Structured standardized case management processes to comply with regulatory agency statutes and standards.
  • Participated in community events to promote services and engage with public.
  • Monitored program performance and outcomes for successful delivery of services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.
  • Assessed community needs and identified resources for social and community service programs.
  • Researched best practices and developed strategies to improve program outcomes.
  • Led successful advocacy campaigns that resulted in positive policy changes benefiting the populations served by the organization.
  • Expanded organizational reach by identifying partnership opportunities with like-minded organizations and creating joint initiatives that benefited both parties.
  • Managed financial resources responsibly by developing annual budgets, monitoring expenses closely, and making data-driven decisions that maximized the impact of available funds on program outcomes achieved during each fiscal period under review or evaluat
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Built strong relationships with key stakeholders, including board members, donors, and community partners to foster collaboration and support.
  • Implemented a comprehensive performance management system to ensure clear expectations were set for staff members along with regular feedback provided on their work performance levels achieved over time.
  • Streamlined operations for increased efficiency by conducting thorough organizational audits and identifying areas of improvement.
  • Developed and implemented policies and procedures that not only met but exceeded regulatory requirements, resulting in high levels of client satisfaction and positive audit outcomes.

Owner/Principal/Executive Manager

Real You Resumes
01.2015 - 12.2023
  • Founded and developed a workforce development company where I oversee all day-to-day operations, which includes performing administrative duties, creating and managing budget, planning and organizing marketing projects, researching and identifying new funding prospects and generating new proposals and grants, developing company policies and procedures, ensuring administrative and project timelines and deadlines are met. Identify procurement opportunities with public and private entities to expand workforce services internally and externally. Counseled clients on career services and development tools.

Project Planning & Implementation

Los Angeles County Department of Children and Family Services-CAPP Pilot Project
01.2012 - 01.2014
  • Represented local DCFS regional office at local and state cross-site meetings as a member of county and state child welfare teams to inform decision-making at state and local levels to improve practice and policy. Worked day-to-day with local DCFS administrative and management teams on strategic planning and implementation of CAPP Pilot Project, staff development, meeting fidelity measures and project implementation goals. Participated in selection, coaching and monitoring of implementation cohorts and staff, shadowed complex cases, provided staff and family advocacy during Team Development and Child Family Team Meetings, performed program fidelity assessments, and effectively engaged community; analyzed and recommended solutions to management issues, and reported progress at monthly cross-site meetings.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Developed, coordinated and administered [Type] programs.
  • Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
  • Built strong relationships with external partners to secure resources and support necessary for program success.
  • Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
  • Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
  • Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
  • Monitored employee work and developed improvement plans.
  • Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
  • Coordinated with local government to provide resources to clients.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained relationships with community organizations and agencies.
  • Designed program implementation and maintenance plan.
  • Monitored and evaluated impact of social services on community.
  • Developed and implemented strategies to enhance quality of social services.

Outreach Coordinator

Holy Family Services Adoption & Foster Care
01.2005 - 01.2011
  • Developed and implemented successful outreach program spanning five counties using effective strategies while overseeing planning of various outreach projects; developed and implemented training curriculum for professional in-services and workshops; staffed & supervised outreach activities and community presentations; wrote and submitted monthly reports to upper management on the progress of all outreach projects. Developed and strengthened agency partnerships relative to agency-based programs as liaison; built relationships with external partners in multiple sectors to identify and expand agency’s services to potential partners and clients.

Education

Certificate of Technical Studies - Business Administration

Los Angeles Harbor College
Wilmington, CA
06-2026

Associate of Arts - Liberal Arts

Los Angeles Technical Trade College
Los Angeles, CA

Management and Leadership Certificate - undefined

Torrance Memorial Medical Center
Torrance, CA

Civic Leadership & Entrepreneurship - undefined

Southern California Leadership Network
Los Angeles, CA

Business Administration/Public Administration - undefined

University of Phoenix
Gardena, CA

Skills

  • Administrative Supportive Services
  • Programs Planning & Development
  • Programs Management & Implementation
  • Child Welfare Programs
  • Workforce Development Processes
  • Strategic Planning
  • Coaching & Training
  • Coordination of Staff & Teams
  • Event Planning & Coordination
  • Create & Operate Budgets
  • Quality Assurance & Compliance
  • Public Relations & Liaison
  • Outreach & Recruitment
  • Networking
  • Collaborative Team Building
  • Strong Organizational Skills
  • Problem Solving
  • Strong Communication Skills
  • Public Speaking
  • Strong Multi-Tasking Skills
  • Objectivity
  • Critical Thinking
  • Client service
  • Business management
  • Business planning
  • Staff management
  • Marketing
  • Staff hiring
  • Business development
  • Business launch
  • Consulting
  • Employee development
  • Administrative oversight
  • Budget development
  • Regulatory compliance
  • Partnership development
  • Key partnership cultivation
  • Program creation and implementation
  • Attention to detail
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Effective leader
  • Scheduling
  • Goal setting
  • Quality assurance
  • Inventory management
  • Business leadership
  • Desktops, laptops, and mobile devices
  • Staff training/development
  • Delegating work
  • Verbal and written communication
  • Relationship building
  • Small business operations
  • Customer relations

Accomplishments

  • Established a dynamic workforce development company that delivers upscale, professional career tailoring services directly to socioeconomically disadvantaged populations that impact their promotability to fine careers. (Real You Resumes, 2015)
  • Successfully created and organized a women’s speaker bureau, which helps women find the power of their voice through public speaking. (Deborah’s Place, 2020)
  • Developed, planned, and managed a thriving church-based food distribution program, that provided opportunities for volunteers to support their community and residents to supplement their food supply. (Harbor Community Church of God, 2004)
  • Successfully navigated parents through DCFS investigations, TDM’s, CFTM’s, monitored visits, and court hearings, by advocating for both families and social workers, ensuring all parties were compliant to court orders, DCFS policies and the CORE Practice Model. I also effectively served as liaison to families and DCFS staff reconciling communication gaps and challenges, coaching to the practice model, and advising management regarding supportive services for Emergency Response and Continuing Services staff and cases which led to family reunification outcomes. (Los Angeles County DCFS, 2010-2020)

Timeline

Director of Operations and Case Management Service

Mercy 2
10.2022 - Current

Owner/Principal/Executive Manager

Real You Resumes
01.2015 - 12.2023

Project Planning & Implementation

Los Angeles County Department of Children and Family Services-CAPP Pilot Project
01.2012 - 01.2014

Outreach Coordinator

Holy Family Services Adoption & Foster Care
01.2005 - 01.2011

Management and Leadership Certificate - undefined

Torrance Memorial Medical Center

Civic Leadership & Entrepreneurship - undefined

Southern California Leadership Network

Business Administration/Public Administration - undefined

University of Phoenix

Certificate of Technical Studies - Business Administration

Los Angeles Harbor College

Associate of Arts - Liberal Arts

Los Angeles Technical Trade College

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ANCHANEL J. HARRISON WILKES