Julie Olachia
Tuleta
Summary
Dynamic manicurist with distinguished knowledge and commitment to maintaining excellence for any number of customers. Skilled at cultivating and maintaining relationships with customers. Successful at increasing profits and repeat customer numbers.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nail Technician
Self Employed Services
Tuleta
07.2021 - Current
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Built repeat client base to increase profits and stabilize cash flow.
- Met with clients to discuss needs, service preferences and special requests.
- Roughened surfaces of fingernails using abrasive wheel.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Promoted enhanced treatments to repair and improve nail strength.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Maintained supply inventory and replenished to maintain consistent availability.
- Attended continuing education courses related to nail care techniques.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Provided manicures, pedicures and nail treatments to clients.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Provided excellent customer service through friendly interactions with clients.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Responded promptly to customer inquiries and complaints.
- Removed previously applied nail polish using liquid remover and swabs.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Treated nails to repair or improve strength and resilience by wrapping.
- Applied nail treatments, polish and artificial tips to complete manicure services.
- Conducted consultations with clients to determine their needs and preferences.
- Advised clients on nail care and use of products and colors.
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Utilized customer feedback to improve services offered at the salon.
- Cleaned and sanitized tools and work environment.
- Demonstrated knowledge of all products and services offered in the salon.
- Ensured that safety protocols were followed during each service provided.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Pawnbroker
First Cash Pawn
Corpus Christi
02.2012 - 11.2013
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Recruited, hired and trained new hires to optimize profitability.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Monitored security cameras for suspicious activity throughout the store.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Counted inventory routinely and produced reports for management detailing such information.
- Ensured the store was kept clean, neat and organized at all times.
- Operated register, handled cash and processed credit card transactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Manager
Rent A Tire
Corpus Christi
03.2007 - 02.2012
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored phone calls to provide feedback and coaching.
- Organized client contracts, records, and reports to strengthen traceability.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated employee job performance and motivated staff to improve productivity.
- Audited customer account information to identify issues and develop solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Lash Technician - Lash Extensions
The Strand Institute
Corpus Christi, TX03-2024
Nail Technician - Nail Enhancements
The Strand Institute
Corpus Christi, TX06-2021
High School Diploma -
H.M. King
Kingsville, TX05-2003
Skills
- Nail application
- Nail treatment
- Client consultation
- Inventory management
- Customer service
- Sanitation procedures
- Acrylic application
- Nail design
- Problem solving
- Sales techniques
- Team collaboration
- Time management
- Product knowledge
- Client service quality
- Financial administration
- Verbal and written communication
- Schedule maintenance
- Operations leadership
- Relationship building
- Problem-solving skills
- Communication skills
- Computer skills
- Cashier skills
- Great communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Nail Technician
- Lash Technician
Accomplishments
- Two time college graduate with multiple certifications
References
References available upon request.
Timeline
Nail Technician
Self Employed Services
07.2021 - Current
Pawnbroker
First Cash Pawn
02.2012 - 11.2013
Customer Service Manager
Rent A Tire
03.2007 - 02.2012
Lash Technician - Lash Extensions
The Strand Institute
Nail Technician - Nail Enhancements
The Strand Institute
High School Diploma -
H.M. King