Julie O'Leary
Technology
Lake Forest ,CA
Summary
Qualified service professional prepared to lead customer care teams to success. Proven track record in enhancing customer satisfaction and implementing efficient service procedures. Known for strong team collaboration and results-driven approach, with key skills in conflict resolution and staff development.
Overview
12
12
years of professional experience
Work History
Field Service and Customer Care Supervisor
Quest International Inc.
01.2022 - 11.2024
- Enhanced team productivity by implementing new training programs.
- Developed customer service strategies to improve client satisfaction.
- Boosted resolution efficiency through innovative problem-solving techniques.
- Led team meetings to address and resolve operational challenges.
- Improved team performance with targeted coaching sessions.
- Managed daily operations, ensuring smooth workflow for customer service team.
- Coordinated with other departments to streamline communication.
- Improved service quality by mentoring team members on best practices.
- Analyzed customer feedback to identify areas for service improvement.
Senior Technical Support Advisor Tier 2
Conduent Inc.
06.2018 - 12.2021
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Uploaded new software, rolled out updates.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved problems, improved operations and provided exceptional service.
- Held a senior level tier 2 in 3 different lines of business
Field Operations Specialist/Medical Assistant
VES
01.2013 - 04.2018
- Supported high-impact projects to further improve and expand existing processes and procedures.
- Analyzed key metrics and business performance to drive data-supported decisions.
- Update patient data and statuses on database systems
- Analyze vital readings to ensure optimal health.
- Accurately and successfully filed hundreds of compensation benefits on a monthly basis.
Education
Associate of Arts - Information Technology
El Paso Community College
El Paso, TX12.2017
Skills
- Customer Service Support
- Technical Troubleshooting
- Help Desk Support
- Call center operations
- Training and development
- Conflict Resolution
- Team leadership
- Customer satisfaction
- Conflict resolution
- Performance management
Timeline
Field Service and Customer Care Supervisor
Quest International Inc.
01.2022 - 11.2024
Senior Technical Support Advisor Tier 2
Conduent Inc.
06.2018 - 12.2021
Field Operations Specialist/Medical Assistant
VES
01.2013 - 04.2018
Associate of Arts - Information Technology
El Paso Community College
Similar Profiles
Stanislav KargopolovStanislav Kargopolov
Field Engeneer Medical Equipment at QUEST InternationalField Engeneer Medical Equipment at QUEST International
Estefani CastroEstefani Castro
Strategic Accounts Coordinator at Quest InternationalStrategic Accounts Coordinator at Quest International
Teri BanhTeri Banh
General Accounting Clerk (temp) at QUEST InternationalGeneral Accounting Clerk (temp) at QUEST International