Julie Oliveira
Henderson
Summary
Professional retail worker with a strong track record in delivering exceptional customer service and expertise in paint products. Known for providing personalized assistance and maintaining high standards in paint selection and mixing. Focused on collaborating with the team to achieve results and adapt to changing needs with ease. Experienced in overseeing cashier operations, ensuring high levels of customer satisfaction while utilizing cash handling expertise and team management skills to streamline processes and enhance service quality. Proven ability to foster a collaborative work environment and maintain accurate financial records. Possesses comprehensive knowledge in kitchen design, excelling at creating functional and aesthetically pleasing kitchen layouts that meet client needs. Demonstrated expertise in space planning and material selection sets apart in this field.
Overview
13
13
years of professional experience
Work History
Paint Associate/Head Cashier/Kitchen Designer
The Home Depot Inc
09.2021 - 01.2025
- Monitored employee performance to maintain quality and compliance with job standards.
- Demonstrated strong attention to detail when mixing custom paint colors according to precise specifications.
- Assisted customers in color matching, effectively utilizing the latest technology to achieve desired results.
- Maintained an organized workspace to ensure smooth operations during peak hours and high-traffic periods.
- Proactively addressed customer inquiries regarding special orders or out-of-stock items.
- Worked flexible schedule and extra shifts to meet business needs in multiple departments.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Maintained relationships with installers and suppliers.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork for store inventory prep.
Media Tech/Media controller lead
Scientific Games
08.2018 - 04.2022
- Burn and account all software is accurate done by the day of delivery
- Schedule delivery with notifications and any paperwork
- Program printers/cpu/mpu for assemble
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Call Center Lead Agent
Burke Williams Spa
06.2016 - 08.2018
- Developed comprehensive training materials to facilitate new hire onboarding and continuous skill development.
- Streamlined call center operations for improved productivity and reduced wait times.
- Built strong relationships with key clients through personalized communication, ensuring long-term loyalty and repeat business.
- Delivered consistent high-quality service by closely monitoring team performance metrics.
- Retained valued customers by providing excellent service recovery in challenging situations involving complaints or dissatisfaction.
- Optimized staffing levels through effective scheduling practices, reducing costs and maximizing workforce utilization.
Hostess
Samba Brazilian Steakhouse
06.2012 - 04.2014
- Responsible for providing great costumer service
- Make and organize reservations in computer system
- Create employee schedule
- Attend to phone calls and answer all costumer questions
Education
High school or equivalent -
Redondo Union High School
Redondo Beach, CA01.2014
Skills
- Portuguese fluency
- Microsoft Office
- Computer skills
- Environmental cleanup
- Java
- XML
- Microsoft SQL Server
- JavaScript
- Agile
- Time management efficiency
- Active listening
- Color matching expertise
- Paint mixing
- Cash handling experience
- Store maintenance capabilities
- Upselling strategies
- Customer service
- Friendly and helpful
- Teamwork and collaboration
- Multitasking
- Detail-oriented
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Paint Associate/Head Cashier/Kitchen Designer
The Home Depot Inc
09.2021 - 01.2025
Media Tech/Media controller lead
Scientific Games
08.2018 - 04.2022
Call Center Lead Agent
Burke Williams Spa
06.2016 - 08.2018
Hostess
Samba Brazilian Steakhouse
06.2012 - 04.2014
High school or equivalent -
Redondo Union High School
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