Julie Osborn
Vancouver,WA
Summary
Dynamic professional with a proven track record at Macy's, excelling in revenue recognition and customer engagement. Leveraged Microsoft Excel to analyze data, driving strategic decisions that enhanced sales and client satisfaction. Recognized for building strong relationships and implementing effective compensation strategies, resulting in consistently exceeded sales targets.
Overview
21
21
years of professional experience
Work History
Commission Specialist
Macy's
10.2014 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
District Manager
GNC Live Well
04.2004 - 06.2014
- Led operational strategy to enhance store performance across multiple locations.
- Developed and implemented training programs to improve staff efficiency and customer engagement.
- Analyzed sales data to identify trends, adjust inventory levels, and optimize product offerings.
- Managed budgeting processes, ensuring effective allocation of resources for maximum profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Associate of Science - Business
University of Arkansas Little Rock
Little Rock, ARSkills
- Revenue recognition
- Microsoft Excel proficiency
- Compliance monitoring
- Compensation strategy
Timeline
Commission Specialist
Macy's
10.2014 - Current
District Manager
GNC Live Well
04.2004 - 06.2014
Associate of Science - Business
University of Arkansas Little Rock
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