Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
Work History
Medical Support Assistant Emergency Department
Robley Rex Veterans Affairs Hospital
Louisville, KY
02.2023 - Current
Grade 5, as of 10/18/2024
I schedule outpatient follow-up appointments for discharge appointments at the VA facilities
I utilize programs including CPRS, VIS GUI, and VISTA
When a patient is unable to be scheduled in their preferred discharge time, I use TEAMs to follow-up with case manager to get a patient scheduled in a timely manner
Daily, I form admission packets for veterans in the emergency room
I also prepare information for patient's wristband for the SARPT (substance abuse program)' s admissions, surgery and emergency room check-in's
I conduct admission screenings in the Emergency room, patient rooms for pre-admissions, I maintain communication with clinicians while doing so
In addition, I maintain the admission desk, counters and computer on wheels with sanitation products and using necessary masks
I maintain continuous internet connection with the ICB-Buffer for patient's insurance to be updated and maintained for their visit
I maintain HIPPA by ensuring by keeping a patient's information disclosed and out of sight.
Independent Contractor
self-employed massage therapist
Louisville, KY
01.2011 - 02.2018
I utilized groupon services for advertisement
I would communicate with clients about massage, scheduling and payment
Caregiver
Access Care
08.2022 - 02.2023
I recorded gas mileage to and from the client's space and kept a log of daily activities that I would do for them including bathing them, toileting, assisting with preparing meals and cleaning their living space
I maintained a pristine environment for a client who needed hygiene assistance and maintenance for their living quarters
I communicated with the client on what could make their living situation improve, or more accessible with their disability
I kept in contact with the social worker, and the patient's family on their needs and up keeping.
Massage Therapist
Massage Envy
Louisville, KY
05.2021 - 02.2023
I used my knowledge of anatomy, physiology to perform massage therapy techniques and stretches with people
I would write notes on their massage therapy sessions, and what muscles that I addressed
I created SOAP notes after every session and reviewed them prior to sessions
I actively listened and asked questions, about what massage goals they had and the best plan for their session.
Patient Care Technician
Baptist Health Hospital
Louisville
02.2022 - 08.2022
I served as an assistant to the nurses during the patient's stay in the hospital
I utilized data managing by managing activities of daily living in their program, EDIS
I took measures of vitals, blood pressures, and at times taking measures of amount of urine collected for a patient
I ensured patient's privacy by logging out of a computer when I had to answer a patient's call.
Mental Health Associate
The Brook Mental Health Hospital
Louisville, KY
02.2021 - 05.2021
I helped patients with daily tasks, concerns and daily life needs
In addition I orchestrated and let patients to activities and group sessions.
Security Officer
Garda World Security
Louisville, KY
08.2020 - 02.2021
I monitored cameras, secured the inner and outer perimeter
I renewed employee's name badges and re-enstated them for their employment
I recorded and took messages for the supervisors, and took careful notes daily on progress of the facility.
Phlebotomist in training
American Red Cross
11.2020 - 12.2020
I learned about biohazard waste and donor etiquette
I also gained knowledge about health screening, and veinpuncture.
Massage Therapist
Josephs Salon and Spa
Louisville, KY
01.2018 - 01.2020
I updated SOAP notes per patient's information
I interviewed clients about previous health history and goals
I would describe and demonstrate any stretches.
Education
Bachelor of Art - Fine Arts
Hanover College
Hanover, Indiana
Louisville School of Massage
Louisville, KY
Skills
Detail Oriented
HIPAA Compliance Knowledge
Patient Communication
Patient Scheduling
Insurance Verification
Patient Care Coordination
Professionalism in Healthcare
Customer Service
Electronic Health Records
Data Entry
Medical Terminology
Patient Management
Complex Problem-Solving
Certificateslicensure
LMT, Licensed Massage Therapist
Fully Vaccinated for COVID-19 and flu
Volunteer Experience
Figure drawing facilitator, OPEN Community Art Center, 2013-2020, -I maintained time management for poses. I secured and rescheduled models for every session as well as last minute cancellations. I organized the poses, and the layout of the area.
References
Aaron Evers, Administrative Officer on Duty, (502)334-8708, Aaron.Evers@va.gov
Megan Mangus, Supervisory Administrative Officer Of Emergency Medicine and Occupational Heath, (502) 524-6359, megan.mangis@va.gov