Julie Patterson
Hilton Head Island,SC
Summary
Detailed self-starter Client Consultant with exceptional success in business-to-business and business-to consumer sales within multiple industries. Dedicated professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
Work History
Henry Schein Dental Practice Transitions
Dental Practice Sales Consultant
10.2020 - 03.2024
- Advised clients on practice matrix to reveal areas that benefit from improvement that will increase profitability based on their unique needs, ensuring optimal satisfaction levels.
- Used consultative sales techniques to understand client needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Built, developed, and grew business leads through consistent follow-ups, ultimately converting prospects into satisfied client.
- Contributed to positive work environment by supporting fellow Dental Transition Sales Consultants in achieving their individual goals and targets.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Patterson Dental Care
Dental Insurance Coordinator
08.2004 - 10.2020
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Educated dental team members on insurance policies and procedures to promote cohesive office environment focused on quality patient care.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
Poplar Springs Hospital
Therapeutic Recreation Specialist
05.2000 - 08.2004
- Implemented evidence-based practices into daily operations, ensuring effective intervention strategies were utilized.
- Provided adaptive equipment when necessary, enabling patients to fully participate in therapeutic activities.
- Promoted physical health by incorporating exercise components into therapeutic programming based on individual abilities.
- Collaborated with interdisciplinary teams, contributing to comprehensive treatment plans for patients.
- Developed strong rapport with patients and families, establishing trust and open communication throughout the therapeutic process.
- Improved patient recovery rates with the development of goal-oriented recreational therapy interventions.
Education
Bachelor of Science - Recreation, Parks & Tourism
Virginia Commonwealth University
Richmond, VASkills
- Salesforce
- Microsoft 365
- Concur
- Workday
- Adobe Creative Suite/Canva
- Time Management
- CRM proficiency
- Product and service knowledge
- Strategic Planning
- Objection handling
- Customer Relationship Management
- Persuasive Communication
Timeline
Henry Schein Dental Practice Transitions
Dental Practice Sales Consultant
10.2020 - 03.2024
Patterson Dental Care
Dental Insurance Coordinator
08.2004 - 10.2020
Poplar Springs Hospital
Therapeutic Recreation Specialist
05.2000 - 08.2004
Bachelor of Science - Recreation, Parks & Tourism
Virginia Commonwealth University
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