Julie Perreault
Exeter,NH
Summary
I served 40 years of overall experience as a Civil Servant with the Internal Revenue Service.
In that time I served as an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. I have extensive experience with customer relations with both internal and external customers such as taxpayer relations, government agencies within and outside of the IRS as well as community outreach.
Overview
4
4
years of professional experience
Work History
Senior Program Manager
Internal Revenue Service, IRS
Andover, MA
07.2024 - 09.2025
- Developed and implemented program strategies to enhance operational efficiency across multiple IRS divisions for Examination Case Selection.
- Coordinated cross-functional teams to ensure alignment and execution of program objectives and deliverables, such as selection of Fiscal Year inventory based on current tax law and guidelines.
- Managed stakeholder communications, fostering relationships to support program initiatives and gather feedback effectively.
- Analyzed program performance data, identifying trends to inform strategic planning and decision-making processes.
- Trained junior staff on program management best practices, enhancing team capabilities and service delivery quality.
- Established risk management protocols, proactively addressing potential challenges to safeguard program outcomes.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
Management and Program Analyst
Internal Revenue Service, IRS
Andover, MA
11.2023 - 07.2024
- Analyzed program data to identify trends and support decision-making processes.
- Assisted in the development of strategic recommendations for program improvement initiatives.
- Coordinated cross-functional team meetings to align project goals and objectives.
- Evaluated compliance with regulatory requirements and developed reports for internal stakeholders.
- Conducted research on policy changes impacting program strategies and operations.
- Drafted documentation for training materials and user guides for internal systems.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Implemented quality control measures for all program deliverables, elevating standard of outputs and increasing participant satisfaction.
- Conducted comprehensive risk assessments for projects, mitigating potential issues before they impacted program timelines or outcomes.
Assist's Director IRS Campus Exam Policy
Internal Revenue Service, IRS
Andover, MA
09.2021 - 11.2023
- Collaborated with cross-functional teams to optimize workflow and improve service delivery for taxpayer assistance programs.
- Reviewed and streamlined internal policies, enhancing alignment with federal guidelines and improving overall effectiveness.
- Analyzed data trends to identify areas for process improvement, resulting in increased accuracy of tax filings.
- Coordinated outreach efforts to educate taxpayers on resources available through IRS programs, increasing community engagement.
- Managed project timelines and deliverables, ensuring successful execution of departmental objectives aligned with strategic goals.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Enhanced public relations, organizing community outreach programs that elevated organization's public profile.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.
Education
High School Diploma -
Northern Essex Community College
Haverhill, MASkills
- Scope management
- Problem-solving skills
- Strategic planning
- Project leadership
- Relationship management
- Best practices implementation
- Training and mentoring
- Personnel management
- Trends analysis
- Status updates
- Cross-functional team leadership
- Program review
- Teamwork and collaboration
- Process improvement
- Decision-making
- Work Planning and Prioritization
- Customer relationship management
- Business analysis and reporting
- Problem resolution
- Performance reviewing
- Customer service
- Technical proficiency
- Employee coaching and mentoring
- Project planning
- Staff development
- Professional and courteous
- Hiring and training
- Goal setting
- Scheduling and coordinating
- Documentation and reporting
- Interpersonal relations
- MS office
- Implementation planning
Timeline
Senior Program Manager
Internal Revenue Service, IRS
07.2024 - 09.2025
Management and Program Analyst
Internal Revenue Service, IRS
11.2023 - 07.2024
Assist's Director IRS Campus Exam Policy
Internal Revenue Service, IRS
09.2021 - 11.2023
High School Diploma -
Northern Essex Community College