Julie Phillips
Largo,Florida
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Property Clerk
City of Clearwater Police Department, Florida
Clearwater, FL
10.2023 - Current
- Receive, organize, and document all property and evidence submitted and accepted through the police department
- Maintain Police uniforms and Supplies
- Communicate and assist the general public with property questions and release of property by phone and in person
- Communicate with City and private attorneys, local, county and state agencies to forward and deliver necessary reports
- Order and purchases materials and supplies for the department
Police Telecommunicator
City of Clearwater Police Department
Clearwater, FL
10.2022 - 10.2023
- Assess emergency situations via telephone interviews with callers to determine necessary response level.
- Answer emergency and non-emergency calls, determining the nature of the call and responding appropriately.
- Track police units in the field using GPS systems to ensure safety of officers on duty.
Customer Order Specialist
HSN (Home Shopping Network)
Saint Petersburg, Florida
08.2007 - 03.2022
- Field inbound calls from customers with extended periods of high volume
- Assist customers in placing orders and customer service-related issues
- Utilize tone and active listening skills to provide customer satisfaction and drive sales
Education
Master of Arts - Urban Planning
University of Florida
Gainesville12-2000
Bachelor of Arts - Anthropology
University of Florida
Gainesville, FL06-1994
Skills
- Guest and client satisfaction
- Security awareness
- Courteous and professional demeanor
- Strong interpersonal skills
- Customer Relations
- Professional Appearance
- Verbal Communication
- Cash handling experience
- Payment methods
- Ticket checking
- Complaint resolution
- Inbound and Outbound Calling
- Clerical Support
- Tactful and diplomatic
- Retail sales customer service
Affiliations
- May 2024 Police Achievement Award Winner
- Drummer and Flute Player
- Home Improvement Junkie
- Official Cat Lady
Timeline
Property Clerk
City of Clearwater Police Department, Florida
10.2023 - Current
Police Telecommunicator
City of Clearwater Police Department
10.2022 - 10.2023
Customer Order Specialist
HSN (Home Shopping Network)
08.2007 - 03.2022
Master of Arts - Urban Planning
University of Florida
Bachelor of Arts - Anthropology
University of Florida
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