Julie Phosai
Statesboro,GA
Summary
Knowledgeable leader with proven track record in overseeing daily operations and ensuring top-notch customer service. Successfully managed team dynamics and streamlined processes to enhance efficiency. Demonstrated leadership and communication skills, fostering collaborative and productive work environment.
Overview
6
6
years of professional experience
Work History
Starbucks Student Supervisor
Georgia Southern University Eagle Dining
06.2023 - Current
- Promoted seasonal beverages and bakery items to improve sales.
- Maintained a clean an organized store in order to improve efficiency.
- Managed day-to-day operations such as running shifts, performing inventory counts, and balancing tills,
Barista Shift Supervisor
Starbucks
06.2022 - 01.2023
- Organized and managed baristas to ensure an efficient and customer centered shift.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista (Seasonal)
Starbucks
04.2021 - 01.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and crafted personalized beverages to improve customer connection.
Team Lead
Rack Room Shoes
10.2020 - 01.2021
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Listened carefully to customer need sand performed returns to give customers a satisfactory experience.
BOH Team Member
Chick-Fil-A Perimeter Mall
03.2019 - 03.2020
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
Education
BBA - Management
Georgia Southern University
Statesboro, GA05-2025
Chamblee Charter High School -
Chamblee Charter High School
05-2020
Georgia State University (Dual Enrollment) -
Georgia State University
Atlanta, GA05-2020
Skills
- Fast learner
- Time management
- Problem-solving abilities
- Organizational leadership
- Positive attitude
- Ability to work well under stress
- Strong work ethic
- Teamwork and collaboration
Awards
- 3.5 GPA or higher throughout high school
- Bulldog Service Award throughout high school
- Volunteering at Jewish Family & Career Services 2016-2020
- Volunteering at Open Hand Atlanta 2019
Hobbies and Interests
- Playing various instruments such as guitar, ukulele, and drums
- Cooking/Baking
- Traveling
Personal Information
Date of Birth: 11/21/01, Currently 22 years of age
Timeline
Starbucks Student Supervisor
Georgia Southern University Eagle Dining
06.2023 - Current
Barista Shift Supervisor
Starbucks
06.2022 - 01.2023
Barista (Seasonal)
Starbucks
04.2021 - 01.2022
Team Lead
Rack Room Shoes
10.2020 - 01.2021
BOH Team Member
Chick-Fil-A Perimeter Mall
03.2019 - 03.2020
BBA - Management
Georgia Southern University
Chamblee Charter High School -
Chamblee Charter High School
Georgia State University (Dual Enrollment) -
Georgia State University
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