Julie Pratt
San Jose,CA
Summary
Proven leader and friendly in her customer service, as she adapts in enhancing workplace safety and the security of all property at all her various sites and all business she manages. At Allied Universal Security Services, she is skilled in report writing and superior customer service, demonstrating a friendly and positive attitude. Safety-conscious security team member with excellent communication skills and eye for detail. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. She leads team members to complete jobs on-time. trains employees, and implements company procedures. Excellent communication and listening skills.
Overview
25
25
years of professional experience
Work History
Security Overnight Supervisor
Allied Universal Security Services
05.2019 - Current
- Oversaw and participated in night crew activities to secure all property and safety of all businesses, high profile apartments, and Hotel guests with excellent customer service with a friendly attitude
- Implemented security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats
- Supervised personnel working overnight at a total of 3 other sites area to support safe operation and maximize productivity efficiencies.
- Collected, arranged, and input information into database system, and specialized in report writing.
Volunteer Worker at a Large Food Bank
Food Distribution Reaching Out Center
11.2018 - 12.2018
- Followed instructions and procedures to complete assigned tasks
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved team morale and productivity through effective communication and active listening skills.
- Reported defective products or machinery to supervisor.
- Contributed to team success by completing jobs quickly and accurately with a friendly attitude
Uber Driver
Uber
09.2017 - 12.2017
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Home School Instructor
Sunlight Homeschool System
09.2009 - 08.2017
- Adapted teaching methods and lesson plans to changing student needs of 3 young boys
- Maintained accurate records of student attendance, coursework completion, and assessment results for reporting purposes as necessary.
- Cultivated a love for lifelong learning by instilling curiosity, exploration, and critical thinking skills.
- Adapted instructional methods based on individual student needs or interests while maintaining consistency with established curriculum requirements.
- Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards consistently.
- Managed daily schedules, ensuring efficient time management and completion of required coursework within designated timelines.
Customer Service/Professional Photographer
Jp Impressions Distinctive Photography
05.1999 - 01.2009
- I used specialized Quality control and made sure all products were in focus, art worked daily, or they were redone and sent back to photo lab
- Helped large volume of customers every day on the phones with positive attitude and focus on customer satisfaction.
- Assisted main photographer at all weddings taking candid pictures in complimentary ways in all shapes and sizes with a friendly calm attitude
- Used great communication skills in a very high stress environment make sure everything flowed in a professional way
- Very organized and helped photographer organize all family , friends , and small children to one place to take pictures in a patient fun way
- Captured captivating images for weddings while mastering the difficult lighting environementt.
Education
No Degree - Cosmetology
San Jose City College
San Jose, CA08.1998
High School Diploma -
Oak Grove Highschool
San Jose06.1992
Skills
- Workplace Safety
- Processes and procedures
- Report Writing
- Security Guard License
- Superior customer service
- Very Friendly and positive attitude in stressful situations
- Quality control specialist
- Able to answer phone calls and direct them correctly
Timeline
Security Overnight Supervisor
Allied Universal Security Services
05.2019 - Current
Volunteer Worker at a Large Food Bank
Food Distribution Reaching Out Center
11.2018 - 12.2018
Uber Driver
Uber
09.2017 - 12.2017
Home School Instructor
Sunlight Homeschool System
09.2009 - 08.2017
Customer Service/Professional Photographer
Jp Impressions Distinctive Photography
05.1999 - 01.2009
No Degree - Cosmetology
San Jose City College
High School Diploma -
Oak Grove Highschool