Julie Presteen
Bothell,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Delivery Driver
UPS (seasonal)
10.2022 - 01.2023
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
- Managed customer inquiries and complaints in polite and professional manner
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Followed corporate procedures to maintain company and customer data confidentiality
- Operated light trucks to deliver loads as far as 75 miles from home location
Loader/Unloader
UPS
06.2022 - 09.2022
- Operated scanning equipment to track orders and shipments.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
- Followed all safety and security protocols to minimize risk of injury.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Loaded and unloaded trailers quickly and safely, managing work load priorities.
- Collaborated with team members to maintain efficient workflow.
Delivery Driver
UPS (seasonal)
10.2021 - 01.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Successfully avoided time delivery delays by carefully planning best routes.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Boat Technician
BAMF Boats
08.2005 - 02.2020
- People skills
- Work ethic, Operated heavy machinery and power tools proficiently, including forklifts, hydraulic trailers, cranes, lathes and grinders
- Guaranteed service and stood behind work performed, resulting in quality products and excellent customer relations
- Installed and tested steering gears, sanitation and refrigeration systems, cabinetry, electrical systems and accessories.
- Mounted motors to boats and operated boats at various speeds on waterways to conduct operational tests
- Tested marine engines and equipment to determine need for adjustments or repairs
- Operated various hand and power tools associated with marine and equipment repair to carry out repairs and to construct new boats
- Assisted with fabrication of equipment and purchased parts and supplies to fit specific repair and installation requirements.
- Enhanced hull appearance and boosted durability by mixing and applying paint or gel coats to boats with hand and spray equipment.
- Fabricated and installed wooden replacement parts using drawings, measuring instruments, work aids, hand tools, power tools and woodworking machines and equipment such as saws, drills, shapers, planers and steam cabinets.
- Assisted manager of shop in coordinating planning and logistics
Customer Service Representative III
Washington Mutual Bank
01.2001 - 05.2005
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Trained new personnel regarding company operations, policies and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented conversations with customers to track requests, problems and solutions
- Upheld strict quality control policies and procedures during customer interactions
- Reviewed customer account information to determine current issues and potential solutions
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted available products and services to customers during service, account management, and order calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded company productivity standards on consistent basis.
Education
GED -
University of Alaska Southeast
Sitka, AK09.1999
Some College (No Degree) - General Studies
Cascadia Community College
Bothell, WASkills
- Reliable and trustworthy
- Problem resolution
- Customer Service
- Familiarity with DOT Regulations
- Teamwork and Collaboration
- Responsible Driver
- Traffic Laws and Regulations
- Efficiency and Time Management
Certification
- DOT Certificate good through November 2023
Timeline
Delivery Driver
UPS (seasonal)
10.2022 - 01.2023
Loader/Unloader
UPS
06.2022 - 09.2022
Delivery Driver
UPS (seasonal)
10.2021 - 01.2022
Boat Technician
BAMF Boats
08.2005 - 02.2020
Customer Service Representative III
Washington Mutual Bank
01.2001 - 05.2005
GED -
University of Alaska Southeast
Some College (No Degree) - General Studies
Cascadia Community College
- DOT Certificate good through November 2023
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