Summary
Overview
Work History
Education
Skills
Timeline
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Julie Quaid

COCONUT CREEK,FL

Summary

Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Skilled at delivering exceptional service to customers and building a loyal base. Expertise in Etsy SEO with a proven track record of driving traffic and consumer engagement. Translates big picture strategies into clear action plans. Offers collaborative teamwork and communication skills.

Overview

29
29
years of professional experience

Work History

Etsy Shop Owner/Etsy Coach

Self Employed
Coconut Creek, FL
05.2008 - Current
  • Expertise in Etsy SEO including tags, titles and keywords for optimum listing placement.
  • Devised strategies to correct SEO underperformance and resultantly increase traffic and visibility.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Combined artistic skill with customer suggestions to create unique designs.
  • Used exceptional customer service skills to satisfy needs.
  • Conferred with customers to understand needs and finalize purchase orders.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Awarded "Star Seller" status by Etsy for a history of 5-star reviews, shipping on time, and replying quickly to messages on numerous occasions.
  • Coached new shop owners in Etsy best practices, photography, listing creation, navigating shop layout, dropshipping integration and advertising.

Technical Support Supervisor

V-Communications
San Jose, California
02.1996 - 04.2008
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
  • Utilized automated systems to manage and track customer inquiries through to completion.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.

Education

Bachelor of Arts - Business Administration - Technology Management

North East Surrey College of Technology
Ewell, UK
05.1995

Skills

  • SEO Strategies
  • Social Media Marketing
  • Market Research and Analysis
  • Sales Expertise
  • Customer Service
  • Issue Resolution
  • Coaching and Mentoring
  • Relationship Building
  • Attention to Detail
  • Verbal and Written Communication

Timeline

Etsy Shop Owner/Etsy Coach

Self Employed
05.2008 - Current

Technical Support Supervisor

V-Communications
02.1996 - 04.2008

Bachelor of Arts - Business Administration - Technology Management

North East Surrey College of Technology

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Julie Quaid