Summary
Work History
Education
Skills
Timeline
Julie Quintana

Julie Quintana

Metairie,LA - Louisiana

Summary

I currently work at a fast-paced cafe and also work from home, online. I have a strong work ethic, enjoy building relationships with customers and inviting them back. I have many years of experience in retail management with Estee Lauder Companies. But, I am a foodie! I love trying new recipes, baking and the food industry in general. I also love coffee, it's an addiction for me!

Work History

Online Customer Service Agent

Estee Lauder Companies Inc
Metairie, Louisiana
04.2018 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on products that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using High Touch Service to provide effective resolution.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Social Media response agent, answered product questions, responded to customer product reviews, forwarded high risk reviews to proper team.

Counter Service, Barista, Cashier, Caffe Opener

Caffe Caffe
Metairie, Louisiana
11.2017 - Current
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Performed arithmetic functions handling cash, close checks, and balance register.
  • Maintained stock and replenished workstation products.
  • Professionally answered telephones and responded to customer inquiries.
  • Liaised between customers and staff for large orders and catering needs.
  • Weighed and measured coffee, drinks, specialty drinks and updated daily records with collected data.
  • Identified and removed [Type] products not meeting outlined quality standards.
  • Prepared cold brews, frozen coffee mix, fresh tea of the day and all specialty drink mixes based on calculations and needs of the business.
  • Reported discrepancies and shortages to General Manager to help keep line on-track.

Education

High School Diploma -

Grace King Senior High School , Metairie, LA
05.1985

Skills

  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Experience
  • Time Management
  • Active Listening
  • Cash Register Operations

Timeline

Online Customer Service Agent - Estee Lauder Companies Inc
04.2018 - Current
Counter Service, Barista, Cashier, Caffe Opener - Caffe Caffe
11.2017 - Current
Grace King Senior High School - High School Diploma,

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Julie Quintana